At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Technical Process Specialist plays a critical role in ensuring the quality of digital print assets prior to production; as well as supporting internal teams in researching, resolving, and improving processes for file ingestion and printing/manufacturing. An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with data, process excellence, sharing technical knowledge with others and effectively communicate with stakeholders. We offer a challenging, stimulating work environment where individuals have the ability to make an immediate impact on improving quality for our customers.
Key job responsibilities
- Define solutions and SOPs when met with ambiguity
- Own and prioritize daily work allocation based on business needs to meet SL and communicate risks proactively
- Defect analysis with complex deep diving
- Manage file review teams, provide training, coaching and conduct performance audits
- Own cross-functional projects or elements of programs that cut waste or improve experience
- Use data to drive decisions
- Make decisions that impact user experience at scale
- Communicate with stakeholders with intent to educate and influence
- Define new risks and roadblocks within ambiguous problems
- Meet individual team-bound metrics, while also influencing cross-functional stakeholder metrics
- Available to work evenings and weekends as needed
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
