We are seeking a dynamic and passionate Trainer to join our Customer Relationship Center (CRC). The ideal candidate will be responsible for onboarding, training, coaching, and developing Customer Relationship Executives (CREs) to ensure high standards of customer interaction, process compliance, and performance excellence.
Key Responsibilities
- Conduct induction and onboarding training for new hires.
- Deliver process, product, soft skills, and customer service training programs.
- Assess training effectiveness through evaluations, audits, and performance monitoring.
- Conduct refresher training sessions based on quality findings and operational requirements.
- Prepare training materials, presentations, assessments, and SOP documentation.
- Support Team Leaders and Operations in improving productivity and performance.
- Monitor trainee progress and provide coaching and feedback.
- Maintain training records, reports, and performance trackers.
- Collaborate with Quality and Operations teams to drive continuous improvement initiatives.
Required Skills
- Excellent communication and presentation skills.
- Strong training, coaching, and facilitation abilities.
- Good analytical and problem-solving skills.
- Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
- Ability to engage and motivate learners.
Qualification
- Bachelor's Degree in any discipline.
- Minimum 1–3 years of experience in Training, Learning & Development, Quality, or Contact Center Operations.
Join us in building high-performing teams and delivering exceptional customer experiences!
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
