Company Profile: Ubuy Technologies Pvt. Ltd!
We are a product-based International Ecommerce Company with our own ecommerce portal UBUY.COM offering our services all over the world with providing service in softwaredevelopment and designing as well.
Ubuy is an online E-commerce portal that helps you ingetting what you need.
Why Join Ubuy?
Ubuy offers excellent opportunities for learning, growth, and career advancement in adynamic customer support environment powered by AI-integrated CRM tools. You’ll gain exposure to innovative processes, global customer interactions, and continuous skill enhancement in communication and problem-solving. As part of our evolving Customer Support team, you will work with modern, automated systems, helping deliver seamless customer experiences while building a strong professional foundation. We also provide structured appraisal cycles with complete transparency, basedon performance to support your career progression. Additional Perks: Enjoy a vibrant work culture with celebrations for major festivals and an exciting Annual Day event for all employees.
Our Requirements
· Strong communication skills & active listening.
· Excellent writing skills.
· Excellent typing skills.
· Graduation in any discipline.
· Good presentation skills.
· Comfortable with MS office tools.
· Handle social media platforms.
· Ability to handle chats & emails.
· Familiar with CRM systems & practice.
· Handle customers escalation, provide appropriate solution and follow up to ensure solution.
· Customer Orientation.
· Follow communication procedures, process & Guidelines.
· Take the extra mile to engage customers.
· Ensure customer satisfaction and provide professional customer support.
· Communicating & coordinating with collogues as necessary.
· Maintain a positive, empathetic and professional attitude toward customers.
· Responding quickly to customers inquiries on chats, emails & calls.
· Should be Comfortable with rotational shift.
Perks and Benefits:
- 8 hours of shift
-8 annual holidays
-1 Paid Leave/Month
-Provident Fund & ESIC
Pay: ₹20,000.00 - ₹35,000.00 per month
Experience:
- total work: 1 year (Preferred)
Work Location: In person
