Outlet ManagerJob Summary
We are looking for a proactive and disciplined Outlet Manager to oversee the daily operations of a fast-paced café. The ideal candidate will be responsible for ensuring smooth operations, maintaining high service standards, managing staff, controlling inventory and costs, and delivering an excellent customer experience while achieving sales and profitability targets.
Key ResponsibilitiesOperations
- Manage the complete day-to-day operations of the outlet.
- Ensure smooth opening and closing of the café.
- Maintain cleanliness, hygiene, and food safety standards.
- Ensure all SOPs are followed consistently.
- Resolve customer complaints professionally.
Team Management
- Supervise, train, and motivate the outlet team.
- Prepare staff schedules and manage attendance.
- Conduct daily briefings and allocate responsibilities.
- Monitor staff performance and maintain discipline.
Sales & Customer Experience
- Achieve daily and monthly sales targets.
- Improve guest satisfaction and encourage repeat business.
- Upsell products and implement local marketing initiatives.
- Monitor online reviews and customer feedback.
Inventory & Cost Control
- Maintain inventory accuracy.
- Monitor stock levels and place timely requisitions.
- Control wastage, pilferage, and food cost.
- Ensure proper documentation of transfers and stock movement.
- Conduct daily and monthly stock audits.
Cash & Billing
- Supervise billing operations and cash handling.
- Verify daily sales reports and cash reconciliation.
- Ensure accurate recording of cash, UPI, and other payment methods.
Administration
- Maintain operational records and reports.
- Coordinate with purchase, production kitchen, and management.
- Ensure compliance with company policies and statutory requirements.
Requirements
- 2–5 years of experience managing a café, restaurant, or QSR.
- Strong leadership and people management skills.
- Good understanding of inventory and cost control.
- Comfortable using POS and restaurant management software.
- Strong communication and problem-solving abilities.
- Ability to work under pressure during peak hours.
- Flexible to work weekends, holidays, and rotational shifts.
Preferred Skills
- Team leadership
- Customer service
- Inventory management
- Cash handling
- Staff scheduling
- Cost control
- Basic computer skills (Excel, Google Sheets, POS)
- Decision making
What We Offer
- Competitive salary
- Performance incentives
- Career growth opportunities
- Supportive work environment
- Staff meals
- Ongoing training and development
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
