- Coordinate with customers regarding artwork approval, order processing, production schedules, dispatch, MIS, stock availability, and re-orders.
- Plan and coordinate customer jobs to ensure timely execution.
- Receive customer orders, confirm delivery dates with the planning team, and communicate the schedule to customers.
- Coordinate with customers, branches, and internal departments to collect all required information for order processing.
- Work with internal teams to ensure all production stages are completed on time.
- Monitor order progress and follow up with concerned departments to ensure timely completion. Escalate any delays or issues when required.
- Ensure all customer orders meet the company's quality standards.
- Maintain customer records and prepare job-related MIS reports.
- Share stock reports with customers regularly and maintain adequate stock for smooth order fulfillment.
- Maintain all job-related documents such as acknowledgements, certificates, and proof of delivery.
- Prepare invoices after job completion and ensure all required documents are sent to the customer.
- Build and maintain good relationships with customers to ensure high customer satisfaction.
- Support customer visits, sample development, new projects, and tender-related activities.
- Have a good understanding of the software and applications used for order processing and customer support.
- Prepare regular reports and provide required data for internal MIS and management reports.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
