Experience: 2–4 Years
Employment Type: Full-Time
Role Summary
Responsible for L2 monitoring, incident management, and system stability ensuring SLA adherence in production environments.
Key Responsibilities
- Monitor systems and manage incidents with RCA
- Handle L2 troubleshooting and escalation
- Perform system maintenance and configuration
- Ensure SLA adherence and uptime
- Coordinate with internal and external teams
- Maintain SOPs and documentation
Core Skills (Must Have)
Good to Have Skills
Qualifications
Key Competencies
