JOB DESCRIPTIONCRO Executive – Customer Relationship Officer
Company: Shivani Creation Pvt. Ltd.
Location: RIICO, Mansarovar, Jaipur
Industry: Garment Manufacturing
Position: CRO Executive
Job Type: Full-Time | On-Site
Experience: Fresher & Experienced Both Can Apply
Job Summary
Shivani Creation Pvt. Ltd. is looking for a confident and customer-focused CRO Executive to manage customer communication, follow-ups, order coordination and relationship management.
The candidate will act as a key point of contact between customers and the internal team to ensure smooth communication and timely execution of customer requirements.
Key Responsibilities
- Handle customer calls, WhatsApp messages and other customer communications.
- Understand customer requirements and communicate them effectively to the concerned team.
- Maintain regular follow-up with existing customers.
- Coordinate with production, merchandising, quality, packing and dispatch teams regarding customer orders.
- Track order status and provide timely updates to customers.
- Maintain customer records, order details and follow-up reports.
- Handle customer queries and resolve basic issues professionally.
- Coordinate regarding samples, orders, delivery schedules and other customer requirements.
- Follow up on pending payments/orders wherever required.
- Maintain good relationships with existing customers.
- Escalate major customer complaints or operational issues to management.
- Prepare daily/weekly customer follow-up and order status reports.
- Support the team in improving customer satisfaction and retention.
- Perform other customer relationship and coordination activities assigned by management.
Candidate Requirements
- Graduate in any discipline.
- Freshers can apply.
- Candidates with experience in customer relationship management, garment industry, merchandising, sales coordination or order management will be preferred.
- Good verbal and written communication skills.
- Confident and professional personality.
- Basic knowledge of MS Excel and MS Office.
- Good follow-up and coordination skills.
- Ability to handle multiple customers/tasks efficiently.
- Positive attitude and willingness to learn.
Preferred Experience
0–3 years of relevant experience in:
- Customer Relationship Management
- Garment/Fashion Industry
- Merchandising
- Sales Coordination
- Order Processing
- Customer Support
Key Skills
- Customer Handling
- Communication Skills
- Follow-up
- Order Coordination
- MS Excel
- Problem Solving
- Time Management
- Relationship Management
For Freshers
Freshers with good communication skills, confidence and a willingness to learn are welcome. Training will be provided to suitable candidates regarding products, customers and company processes.
What We Offer
- Full-time stable employment
- Professional working environment
- Learning and growth opportunities
- Training and development
- Career growth based on performance
Location
Shivani Creation Pvt. Ltd.
RIICO Industrial Area, Mansarovar, Jaipur, Rajasthan
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
