Role: Production Support Engineer L2_L3
Experience: 3-5
Domain: BFSI(Preferred)
Technical Skills:
J2EE (Spring, Spring Boot)
Microservices architecture
RESTful APIs
Oracle and DB2 databases
Strong SQL troubleshooting skills
Unix / Linux operating systems
Responsibilities:
L2 Production Support Responsibilities
- Provide Level 2 support for J2EE and Microservices applications
- Analyze application, API, and middleware logs
- Perform data analysis using Oracle and DB2
- Support production releases and configuration changes
- Document known issues, workarounds, and resolutions
- Participate in shift handovers and stakeholder communication
L3 Production Support Responsibilities
- Perform in-depth root cause analysis and implement permanent fixes
- Debug J2EE and Microservices application components
- Analyze database performance issues (locks, deadlocks, slow queries)
- Support Sev-1 and Sev-2 incidents and post-incident.
