Guest Relations Executive
Location: Khar West, Mumbai
Company: Raveshia Realty
Department: Sales & Customer Experience
Experience: 5–6 Years
CTC: As per industry standards
About Raveshia Realty
Raveshia Realty is the real estate vertical of a diversified $100M+ industrial conglomerate founded in 1987. Backed by the stability and operational discipline of a long-standing business group, we focus on delivering thoughtfully designed, premium residential and commercial developments across Mumbai.
Since entering the real estate sector in 2014, Raveshia Realty has successfully delivered landmark projects that reflect our commitment to quality construction, transparency, timely delivery, and customer satisfaction.
Position Overview
We are looking for a polished, customer-centric, and service-oriented Guest Relations Executive to manage front office operations and deliver an exceptional hospitality experience for clients visiting our Head Office and project sites. The ideal candidate should have experience in Real Estate or Hospitality, with excellent communication skills and a passion for customer service and premium guest experience.
Key Responsibilities
- Manage the Front Office and ensure a seamless experience for all visitors and clients.
- Welcome clients, offer refreshments, and maintain premium hospitality standards.
- Handle customer interactions at the Head Office and project sites.
- Coordinate with the Sales team to schedule client appointments and site visits.
- Maintain customer databases, visitor logs, and reception records.
- Prepare daily expected visitor reports and MIS for management review.
- Handle incoming and outgoing calls and direct them to the appropriate departments.
- Maintain the calendar of client appointments and meeting schedules.
- Coordinate with the Butler team to ensure smooth hospitality services for clients.
- Manage food and beverage arrangements for client meetings, sales presentations, and site visits.
- Ensure reception, meeting rooms, and client interaction areas are maintained to the highest standards.
- Support administrative activities related to front office and customer engagement.
Desired Profile
- Graduate in any discipline.
- 5–6 years of experience in Real Estate, Hospitality, Hotels, or Luxury Customer Service.
- Strong understanding of front office operations and customer relationship management.
- Excellent verbal and written communication skills.
- Well-groomed, presentable, and customer-focused personality.
- Experience in handling VIP clients and delivering premium hospitality services.
- Ability to multitask and coordinate effectively with internal teams.
- Proficiency in MS Office and administrative reporting.
Key Skills
- Guest Relations
- Front Office Management
- Customer Relationship Management
- Hospitality Management
- Client Experience
- Visitor Management
- Appointment Coordination
- Reception Administration
- F&B Coordination
- Communication & Interpersonal Skills
- MIS Reporting
- Administrative Coordination
Why Join Raveshia Realty?
- Opportunity to work with one of Mumbai's growing premium real estate developers.
- Exposure to luxury residential developments and premium clientele.
- Collaborative and growth-oriented work environment.
- Career progression within a professionally managed organization.
Work Location: Khar West, Mumbai
Job Type: Full-time
Industry: Real Estate
Job Types: Full-time, Permanent
Pay: ₹40,000.00 - ₹50,000.00 per month
Work Location: In person
