## **Job Title: Front-End Operations & Patient Relations Coordinator** **Overview:** We are seeking a highly organized and proactive Operations Coordinator to manage the vital link between our facility and our patients. This role is central to our daily operations, ensuring that lead management, patient communication, and administrative data are handled with precision and professionalism.
**Key Responsibilities** **1. Communication & Lead Management** * **Telecalling & Lead Nurturing:** Handle inbound and outbound calls to engage potential leads and provide information about services. * **WhatsApp CRM Management:** Act as the primary point of contact on WhatsApp; sending personalized messages, replying to inquiries, and maintaining a high response rate. * **Appointment Scheduling:** Coordinate and fix appointments, ensuring an optimized schedule for the team and minimal wait times for patients. **2. Data & Administrative Management** * **Excel Maintenance:** Maintain meticulous records of patient data, lead status, and daily call logs in Microsoft Excel. * **Data Entry:** Ensure all telecalling data and patient information is updated accurately in real-time. * **Review Handling:** Monitor and respond to patient reviews across various platforms to maintain a positive brand reputation. **3. Digital & Social Media Support** * **Social Media Handling:** Assist in managing social media profiles, including basic posting, monitoring comments, and ensuring brand consistency. * **Digital Outreach:** Use digital tools to enhance patient engagement and clinic visibility. ### **Required Skills & Qualifications** * **Technical Proficiency:** Advanced knowledge of **Microsoft Excel** (data sorting, filters, basic formulas) and **WhatsApp CRM** tools. * **Communication:** Excellent verbal and written communication skills with a polite and persuasive "phone personality." * **Multitasking:** Ability to manage high-volume messaging and data entry simultaneously without compromising accuracy. * **Social Media Savvy:** Familiarity with the backend of platforms like Facebook, Instagram, and Google Business Profile. * **Professionalism:** High degree of ethics when handling sensitive patient data and contact lists. ### **Work Schedule** * **Hours:** 9:00 AM – 4:00 PM * **Days:** Monday to Saturday * **Location: Bloom IVF Centre ### **Candidate Profile** The ideal candidate is a "self-starter" who thrives in a fast-paced environment. You should be as comfortable navigating a complex spreadsheet as you are having a friendly, reassuring conversation with a patient.
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
