ServiceNow Developer with 5–7 years of hands-on experience in designing, developing, configuring, and enhancing the ServiceNow platform. The ideal candidate should have strong expertise in ITSM, Knowledge Management, CMDB, ITOM, and ServiceNow Data Foundation, along with a solid understanding of ServiceNow development best practices.
The candidate will work closely with Business Analysts, Architects, Process Owners, and other technical teams to deliver scalable, maintainable, and best-practice ServiceNow solutions.
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Design, develop, configure, and customize ServiceNow applications and modules based on business requirements.
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Develop solutions across ITSM, Knowledge Management, CMDB, ITOM, and Data Foundation capabilities.
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Translate functional requirements and user stories into technical solutions.
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Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Notifications, Scheduled Jobs, and Scripted REST APIs.
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Configure and develop Flow Designer, Workflow, Service Catalog, Record Producers, Catalog Items, and Approval processes.
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Work on CMDB data models, CI classes, relationships, identification and reconciliation, and data quality.
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Support CMDB and data foundation initiatives, including data normalization, governance, and data integrity.
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Develop and maintain integrations between ServiceNow and external systems using REST/SOAP APIs and other integration mechanisms.
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Work with ITOM capabilities, including Discovery, Service Mapping, Event Management, and related CMDB integrations.
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Configure and enhance Knowledge Management, including knowledge bases, article workflows, permissions, and lifecycle management.
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Implement ITSM processes including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
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Perform application development while adhering to ServiceNow best practices and platform standards.
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Conduct unit testing, system testing, defect resolution, and support UAT activities.
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Troubleshoot and resolve technical issues, performance problems, and production defects.
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Participate in code reviews and ensure development follows established coding and security standards.
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Support ServiceNow upgrades, patches, releases, and instance health activities.
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Prepare technical documentation for developed solutions, configurations, integrations, and customizations.
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Collaborate with cross-functional teams and provide technical guidance to junior developers.
Mandatory / Strongly Preferred:
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ServiceNow Certified System Administrator (CSA)
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ServiceNow Certified Application Developer (CAD)
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Certified Implementation Specialist – ITSM (CIS-ITSM)
Preferred:
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CIS – ITOM
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CIS – Discovery
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CIS – Service Mapping
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Additional ServiceNow certifications related to CMDB, ITOM, or Data Foundation.
