About the Role
ORN Vacation Pvt. Ltd. is hiring a Back Office Executive / Support Executive for our Customer Support and Operations team in Hebbal, Bangalore.
We are looking for candidates with 1–3 years of experience in Back Office Operations, Customer Support, Customer Service, BPO, Non-Voice Process, Email Support, Chat Support, Operations Support or similar roles.
The Back Office Executive will be responsible for handling customer queries, processing requests, maintaining records, coordinating with internal teams, managing follow-ups and ensuring timely resolution of customer-related issues.
The ideal candidate should have good communication skills, strong attention to detail, basic computer knowledge and the ability to manage multiple tasks efficiently in a fast-paced work environment.
Key Responsibilities
- Handle back office operations and customer support activities.
- Respond to customer queries through email, chat and other support channels.
- Assist with inbound and outbound customer communication whenever required.
- Understand customer requirements and provide accurate and timely support.
- Process customer requests, service queries and operational updates.
- Maintain accurate records of customer interactions, requests and resolutions.
- Perform data entry, documentation and record management.
- Coordinate with internal Operations, Sales and Customer Support teams for timely resolution.
- Follow up with customers and internal teams on pending cases.
- Track customer requests and ensure closure within defined timelines.
- Handle complaints and service-related concerns professionally.
- Update customer details, booking information and internal records accurately.
- Escalate unresolved or critical cases to the appropriate team.
- Ensure a high level of customer satisfaction and service quality.
- Meet assigned productivity, quality and turnaround-time targets.
- Follow company policies, processes and standard operating procedures (SOPs).
Required Skills & Qualifications
- 1–3 years of experience in Back Office, Customer Support, Customer Service, BPO, Operations, Non-Voice Process or a similar role.
- Good verbal and written communication skills.
- Strong knowledge of email communication and chat support.
- Good typing, documentation and data-entry skills.
- Basic proficiency in MS Office, Excel, email and computer applications.
- Strong attention to detail and accuracy.
- Good problem-solving and customer-handling abilities.
- Ability to coordinate effectively with different internal teams.
- Strong follow-up and task-management skills.
- Ability to handle multiple tasks and customer requests simultaneously.
- Comfortable working in a fast-paced and target-driven environment.
- Customer-focused and solution-oriented approach.
Preferred Skills
- Previous experience as a Back Office Executive, Support Executive, Operations Executive, Customer Support Executive or Customer Service Executive.
- Experience in email support, chat support, non-voice process or back office operations.
- Experience in the travel, tourism, hospitality, BPO or service industry will be an added advantage.
- Knowledge of CRM systems or customer-support software will be an advantage.
- Candidates who can join immediately or within a short notice period will be preferred.
What We’re Looking For
We are looking for a responsible, organised, customer-focused and detail-oriented Back Office / Support Executive who can efficiently manage customer requests, documentation, follow-ups and operational coordination.
The ideal candidate should be comfortable working with multiple teams, maintaining accurate records and ensuring that customer queries and operational tasks are completed within the required timelines.
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
