Role Overview
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L3 Cybersecurity Operations Coordinator acting as a CSIRT/SOC relay between local business teams and global CDOC
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Ensures rapid incident response, escalation management, and stakeholder coordination
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Bridges business, functional, and technical cybersecurity operations
Key Responsibilities
Cybersecurity Operations & Coordination
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Act as primary cybersecurity contact for local sites
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Coordinate with global SOC/CDOC teams for operational alignment
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Ensure proximity-based support for critical assets and business priorities
Incident Response & Escalation Management
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Handle L3 incident escalation and complex case coordination
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Lead incident triage, mitigation tracking, and remediation follow-up
Support end-to-end incident lifecycle (detection containment- recovery)
Advanced Incident Handling (L3 Support)
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Manage critical and non-standard cybersecurity incidents
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Lead containment, threat eradication, and system restoration
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Validate secure remediation and recovery actions
Crisis & Major Incident Management
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Support CSIRT-led crisis management during major cyber incidents
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Coordinate cross-functional response during high-impact events
Stakeholder Management & Communication
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Act as bridge between technical teams and business stakeholders
Ensure bi-directional communication (site- SOC/CDOC)
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Provide status updates, impact analysis, and action visibility
Requirements Translation & Solution Alignment
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Translate business/security requirements into technical controls
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Support global cybersecurity solution alignment with local constraints
Continuous Improvement & Process Optimization
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Drive SOC/CDOC process improvements and operational efficiency
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Promote best practices, knowledge sharing, and service enhancement
Key Skills & Competencies
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SOC / CDOC Operations
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CSIRT Coordination
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Incident Response (L3 / Advanced)
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Cyber Incident Management & Escalation
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Threat Mitigation & Remediation
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Crisis Management
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Stakeholder Management
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Security Operations (SIEM, Sentinel, Logic Apps)
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Risk & Impact Alignment
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Process Improvement & Automation
Total Experience Expected: 08-10 years
