About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for
people around the world. DP World exists to make the world’s trade flow better, changing what’s
possible for the customers and communities we serve globally. With a dedicated, diverse and
professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six
continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for
the future. We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine
Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create
stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems
to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector
towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process
excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services,
Engineering and Human Resources, helping accelerate DP World’s growth and business transformation.
As we experience exponential growth, there has never been a more exciting time to join us. Discover
your next role here and change what's possible for everyone! As an equal employer that recognizes and
values diversity and an inclusive culture, we empower and up-skill our people with opportunities to
perform at their best. Join us and be part of an amazing team that is transforming the future of world
trade.
Role Purpose:
This role is responsible for managing seamless operations from onboarding to offboarding as a HR operations
Specialist within the Shared Service Centre. The candidate will have a deep understanding of HR processes,
strong operational focus, and the ability to drive efficiency and compliance in all stages of HR operations.
Designation: Specialist - People Shared Services-Employee Lifecycle Management - Global Service
Centre
Base Location: Navi Mumbai
Reporting to: Manager SCO HR
Key Role Responsibilities:
Update HR documentation and maintain accurate employee records in the HRIS, coordinating with relevant
departments to ensure smooth operations.
Address employee queries related to HR policies, benefits, and payroll, providing timely and professional support.
Ensure compliance with legal and internal HR policies, preparing reports and supporting audits and reviews.
Identify process improvement opportunities, recommend solutions, and collaborate with cross-functional teams
on strategic HR projects
Onboarding
Support with pre-boarding tasks, including sending appointment letters, contracts, and coordinating with
departments to ensure new hires have necessary tools.
Assist during orientation sessions on company culture, policies, and expectations; ensure completion of required
forms.
Assist in setting up employee profile in Oracle and support with Day 1 activities
Conduct follow-up check-ins with new hires to ensure smooth integration and address any concerns during the
initial period.
Employee Life Cycle (ELC)
Ensure accurate and timely updates of employee records in the HRIS, including changes in position, salary, and
status, while maintaining compliance with company and legal regulations.
Redirect queries around HR policies and procedures related to attendance, conduct, and other employee matters
to HRBP. Collaborate with payroll and finance teams to ensure the accurate processing of compensation, deductions, and
other employee-related financial transactions.
Support employee relations by maintaining accurate records of grievances, disputes, and resolutions, while
ensuring a smooth and compliant HR operation.
Exit (Offboarding)
Follow up with relevant departments to ensure the return of company property, clearances, and completion of all
necessary exit documentation.
Calculate the final settlement (FNF), including unused leave, severance (if applicable), and other entitlements.
Review final settlement details with the finance team to ensure accuracy and compliance with company policies.
Coordinate with payroll to ensure the timely processing of final payments and benefits, ensuring all exit-related
financial matters are settled
Benefits Management
Manage end-to-end benefits enrollment, changes, and life event updates (e.g., marriage, birth, etc.) in HRIS and
vendor platforms.
Coordinate with insurance and benefits vendors for timely processing of claims, additions, deletions, and policy
clarifications.
Process employee reimbursements related to medical, wellness, and other approved benefits, ensuring proper
documentation and policy compliance.
Maintain accurate benefits records, track usage, and support audits by reconciling data between internal systems
and vendor reports.
Skills & Competencies
Always act as an ambassador for DP World when working; promoting and demonstrating positive behaviours in
harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all
activities; understanding and following DP World’s Code of Conduct and Ethics policies.
Perform other related duties as assigned.
Flexibility to work additional hours as needed.
Strong administrative and organizational skills - Manage tasks, maintain accurate records, and support daily
operations effectively. Ability to prioritize tasks, manage time efficiently, and maintain a well-organized work
environment to ensure smooth business operations.
Strong communication skills- Strong communication and interpersonal skills to interact effectively with employees
at all levels and foster positive relationships.
Tech Skills - Proficiency in Oracle and / or SuccessFactors HCM.SAP and / or Darwin Box
Proficiency in managing HR operation activities - Manage and oversee global HR operations, ensuring consistent
HR processes, policies, and practices across multiple regions, while adapting to local regulations and cultural
differences.
Education & Qualifications:
Gr2-3 years of experience in HR operations, with a focus on managing the Hire to Retire process.
Proven experience working with HRIS and other HR-related software.
Exposure to transition/offshoring of HR Operations activities would be preferred
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe
that employing a diverse workforce is central to our success and we make recruiting decisions based on
your experience and skills. We welcome applications from all members of society irrespective of age,
gender, disability, race, religion or belief.
