Are you a results-driven Customer Relationship Team Lead with exceptional interpersonal skills? At GameNation, we’re seeking a CRM professional who is ready to lead customer engagement efforts while directly connecting with our users. In this role, you will not only develop and implement CRM strategies but also make direct customer calls to gather insights, strengthen relationships, and ensure a smooth and personalised experience for our gaming community. As a Customer Relationship Team Lead, you’ll be responsible for understanding customer behaviour, implementing tailored CRM strategies, and optimising every stage of the customer journey.
Your Mission is to be:
Roles & Responsibilities
- Lead Like a Pro:Take the helm and guide a team of talented sales support professionals. Your mission? Ensure smooth, efficient operations that keep both our customers and team thriving.
- Streamline for Success:Design and implement processes that optimise our sales support functions. Your innovations will drive team efficiency, productivity, and effectiveness.
- Be the Go-To Guru:When complex customer issues arise, you’re the expert who steps in to resolve them swiftly and effectively. Your problem-solving skills will be key to maintaining high customer satisfaction.
- Make Customer Connections:Engage directly with customers through outbound calls to gather insights, resolve issues, and ensure a seamless customer journey. Your proactive approach will enhance relationships and improve customer loyalty.
- Track, Analyze, Win:Monitor team performance, analyse data, and uncover trends. Your insights will help us continuously improve and keep us ahead of the competition.
- Train to Gain:Conduct training sessions and workshops to share your knowledge and experience. You’ll help your team enhance their skills and stay sharp in all aspects of sales support.
- Report and Shine:Prepare and present regular reports on team performance, sales support activities, customer feedback, and key metrics. Your insights will drive our next steps and inform senior management.
You’re probably a match if you have:
Required Qualifications
- Experience: At least 3 years of experience in sales support or a related field, with 1+ years in a leadership role. You know what it takes to lead and succeed.
- Leadership Skills: You’re not just a Team Lead, you’re a leader. With excellent communication, interpersonal abilities, and a deep understanding of sales processes, you inspire and motivate your team.
- Bilingual Advantage: Fluency in English and Hindi is a must. Your communication skills will help bridge any gaps and connect with a diverse audience.
- Tech-Savvy: Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint) is essential. You’re comfortable using technology to drive results.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Ability to commute/relocate:
- Adyar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- what is your current salary or previous salary?
- what is your expected salary?
Language:
Work Location: In person
