Customer Service Executive (CSR) | Freight Forwarding | Customer Support | Vashi
Location: Vashi, Navi Mumbai
Salary: ₹25,000 In-hand
Experience: 3+ Years
Industry: Freight Forwarding / Logistics
Employment Type: Full-Time
Job Summary
We are looking for a Customer Service Executive (CSR) with experience in the Freight Forwarding industry to manage customer relationships, ensure timely issue resolution, and provide excellent service. The role requires close coordination with internal teams to deliver a seamless customer experience while adhering to company processes and timelines.
Key Responsibilities
- Build and maintain strong customer relationships.
- Handle customer queries, concerns, and complaints professionally.
- Ensure high levels of customer satisfaction through proactive communication.
- Coordinate with internal departments for timely service delivery.
- Follow standard operating procedures and company guidelines.
- Maintain accurate customer records and documentation.
- Manage multiple tasks while meeting strict deadlines.
Required Skills & Qualifications
- Bachelor's degree from a recognized university.
- Minimum 3 years of experience in the Freight Forwarding industry.
- Excellent customer service and relationship management skills.
- Strong verbal and written communication skills.
- Good knowledge of Incoterms.
- Ability to learn new processes and follow defined procedures.
- Strong organizational and time management skills.
- Ability to work efficiently in a fast-paced environment.
Preferred Candidate Profile
- Experience in freight forwarding customer service.
- Good coordination and problem-solving abilities.
- Customer-focused with a positive attitude.
- Able to prioritize tasks and work under pressure.
Share your resume:[[email protected]]
Pay: ₹15,000.00 - ₹25,000.00 per month
Application Question(s):
- What is your current in Hand Salary ?
- What is your Expected in Hand Salary?
- How soon you can join ?
- Current Location ?
- How many years of experience do you have in Customer Service ?
- How many years of experience do you have in Freight Forwarding ?
- How many years of experience do you have in Logistics?
Work Location: In person
