About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor?s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix� Assessment 2026 and Software Product Engineering PEAK Matrix� Assessment 2026.
About Position:
We are looking for a Salesforce Service Cloud Developer with 2-5 years of experience in designing, developing, and enhancing customer service solutions on the Salesforce platform. The ideal candidate will possess strong expertise in Apex, Lightning Web Components (LWC), Service Cloud, and Salesforce Flows, along with exposure to Agentforce and AI-driven service capabilities. You will be responsible for building scalable service applications, implementing intelligent automation, and integrating Salesforce with enterprise systems to deliver exceptional customer experiences.
Role: Salesforce Service Cloud Developer-
Location: Jaipur
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Experience: 5 to 8 Years
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Job Type: Full-Time Employment
What You'll Do:
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Develop, customize, and enhance Salesforce Service Cloud applications using Apex, Lightning Web Components (LWC), SOQL, and Flows.
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Configure and support Service Cloud features including Case Management, Knowledge Management, Omni-Channel, Email-to-Case, and Service Console.
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Design and implement AI-powered customer service solutions using Salesforce Agentforce.
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Build intelligent service capabilities such as case summarization, intelligent case routing, AI service agents, and knowledge recommendations.
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Develop and maintain integrations between Salesforce and external applications using REST and SOAP APIs.
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Collaborate with business stakeholders to understand requirements and translate them into scalable Salesforce solutions.
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Participate in code reviews, testing, deployment, and production support activities.
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Utilize CI/CD tools and DevOps best practices to streamline Salesforce release management processes.
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Troubleshoot application issues and implement performance and usability improvements.
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Ensure adherence to Salesforce development standards, security best practices, and governance guidelines.
Expertise You'll Bring:
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5-8 years of hands-on experience in Salesforce development.
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Strong expertise in Salesforce Service Cloud implementation and customization.
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Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows.
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Experience building and supporting Salesforce Service Cloud functionalities and business processes.
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Knowledge of Salesforce Agentforce and AI-driven customer service solutions.
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Exposure to Vibe Coding and AI-assisted Salesforce development practices.
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Hands-on experience with REST and SOAP integrations.
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Familiarity with CI/CD tools and Salesforce DevOps practices.
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Strong understanding of Salesforce data model, security model, and sharing framework.
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Experience in debugging, troubleshooting, and optimizing Salesforce applications.
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Excellent analytical, problem-solving, and communication skills.
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Ability to work effectively in an agile and collaborative development environment.
Benefits:
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Competitive salary and benefits package
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Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
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Opportunity to work with cutting-edge technologies
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Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
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Annual health check-ups
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Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
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We support hybrid work and flexible hours to fit diverse lifestyles.
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Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
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If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let?s unleash your full potential at Persistent - persistent.com/careers
?Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.?
