The Manager – Talent Acquisition will lead end-to-end recruitment strategies and employee engagement initiatives for the BPO operations. The role focuses on building a strong talent pipeline, ensuring timely hiring to meet business demands, and creating programs that enhance employee experience, retention, and workplace culture.
Lead end-to-end recruitment for bulk and lateral hiring across BPO operations.
Develop recruitment strategies to meet aggressive hiring targets and reduce turnaround time (TAT).
Manage campus hiring, job portals, vendor partnerships, and referral programs.
Oversee recruitment team performance and ensure hiring quality metrics are met.
Implement data-driven recruitment practices and track KPIs like TAT, cost per hire, and offer-to-join ratio.
Partner with operations leaders to understand workforce planning and manpower requirements.
Ensure smooth onboarding and candidate experience.
Design and implement employee engagement strategies and initiatives.
Conduct engagement surveys, pulse checks, and feedback sessions to improve employee satisfaction.
Plan and execute employee events, recognition programs, and wellness initiatives.
Work with HR and operations teams to address employee concerns and improve retention.
Develop programs to strengthen organizational culture and employee morale.
Partner with operations leaders, HRBPs, and business heads to align recruitment and engagement strategies with business goals.
Manage external vendors and recruitment partners.
Track and analyze recruitment and engagement metrics.
Present MIS reports and insights to senior leadership.
Drive continuous improvement based on analytics and feedback.
MBA / PGDM in Human Resources or related field.
8–12 years of HR experience, with significant exposure to BPO/Contact Center hiring.
Minimum 3–5 years in a leadership role managing TA teams and engagement initiatives.
High-volume recruitment expertise
Strong stakeholder management
Employee engagement program design
HR analytics and reporting
Team leadership and people management
Excellent communication and interpersonal skills
Knowledge of HR systems and recruitment tools
Experience handling bulk hiring in BPO/ITES environments.
Exposure to employee retention strategies and culture-building programs.
