1. Job Purpose
To support the Housekeeping Department in maintaining the highest standards of cleanliness, hygiene, presentation and guest comfort across guest rooms, public areas and back-of-house areas, while ensuring adherence to hotel standards, SOPs and safety requirements.
2. Key ResponsibilitiesA. Guest Rooms & Suites
- Conduct regular inspections of guest rooms, bathrooms, corridors and assigned areas.
- Ensure rooms are cleaned, serviced and presented according to established hotel standards.
- Verify room readiness before releasing rooms to Front Office.
- Monitor room status and coordinate closely with Front Office regarding arrivals, departures, VIPs, room moves and special requests.
- Ensure all guest amenities, linen, toiletries and supplies are correctly placed and replenished.
- Follow up on guest requests and ensure timely resolution of housekeeping-related concerns.
- Report maintenance defects, damages or unusual observations immediately to Engineering and the Housekeeping management team.
B. Public Areas
- Ensure cleanliness and presentation of lobbies, corridors, elevators, restrooms, staircases and other designated public areas.
- Conduct regular inspections throughout the shift and ensure deficiencies are immediately rectified.
- Ensure high standards of hygiene and presentation are maintained in guest-facing areas at all times.
C. Team Supervision
- Supervise and guide Room Attendants, Public Area Attendants and other housekeeping associates as assigned.
- Allocate daily duties and ensure adequate manpower coverage.
- Conduct briefings at the beginning of shifts and communicate operational priorities.
- Monitor attendance, grooming, punctuality and performance of team members.
- Coach associates on cleaning techniques, service standards, SOPs and guest interaction.
- Report performance issues, absenteeism and disciplinary concerns to the Housekeeping management team.
D. Linen, Uniforms & Supplies
- Monitor the availability and proper usage of linen, towels, guest supplies, cleaning chemicals and housekeeping equipment.
- Maintain appropriate par stocks and report shortages to the supervisor.
- Ensure linen is handled, stored and transported correctly.
- Monitor uniform standards and coordinate with the Uniform/Laundry function where applicable.
- Ensure chemicals are correctly labelled, stored and used as per safety guidelines.
E. Lost & Found
- Follow the hotel's Lost & Found procedure strictly.
- Record, secure and hand over lost property in accordance with hotel policy.
- Ensure all documentation relating to Lost & Found is accurate and complete.
F. Hygiene, Safety & Compliance
- Ensure compliance with hotel hygiene, health and safety standards.
- Follow proper procedures for handling cleaning chemicals and housekeeping equipment.
- Report unsafe conditions, accidents, hazards or incidents immediately.
- Participate in internal inspections, hygiene audits, fire drills and other compliance activities.
G. Guest Service
- Maintain a courteous, professional and service-oriented approach with guests.
- Respond promptly to guest requests and complaints.
- Escalate unresolved or sensitive guest concerns to the appropriate supervisor/manager.
- Protect guest privacy and confidentiality at all times.
- Ensure special occasions, VIP amenities and guest preferences are executed accurately.
H. Administrative & Operational Duties
- Maintain accurate checklists, inspection reports and departmental records.
- Monitor productivity and completion of assigned tasks.
- Participate in inventory counts and monthly stock-taking.
- Assist in preparing departmental reports as required.
- Attend departmental meetings and training sessions.
- Support the Executive Housekeeper in implementing housekeeping SOPs and improvement initiatives.
3. Key Performance Indicators (KPIs)
- Guest room cleanliness and inspection scores
- Public area cleanliness scores
- Guest satisfaction and housekeeping-related reviews
- Room readiness and turnaround time
- Compliance with housekeeping SOPs
- Linen and amenity control
- Chemical and consumable usage
- Productivity and manpower utilisation
- Lost & Found compliance
- Hygiene and safety audit scores
- Guest complaint resolution
- Team grooming, attendance and discipline
4. Qualifications & Experience
- Diploma/Degree in Hotel Management or a related hospitality qualification.
- 2–4 years of relevant experience in Housekeeping, preferably in a four- or five-star hotel.
- Previous supervisory experience in a luxury/upscale hotel environment will be an advantage.
- Good knowledge of guest room cleaning, public area operations, linen management and housekeeping procedures.
- Working knowledge of hotel housekeeping systems and basic computer applications.
5. Skills & Competencies
- Strong attention to detail
- Excellent organisational and time-management skills
- Good communication and interpersonal skills
- Guest-focused approach
- Team leadership and supervision
- Problem-solving ability
- Knowledge of hygiene and safety standards
- Ability to work under pressure
- Ability to coordinate effectively with Front Office, Engineering, Laundry and other departments
- Professional grooming and conduct
6. Working Conditions
- Willingness to work in shifts, including weekends and public holidays.
- Ability to remain active and mobile for extended periods.
- Ability to handle operational pressure during high occupancy and peak periods.
- Flexibility to support the department during special events, VIP movements and operational exigencies.
7. Core Behavioural Expectations
The Housekeeping Executive is expected to demonstrate:
Ownership | Discipline | Attention to Detail | Teamwork | Guest Focus | Integrity | Professionalism | Responsiveness
The position requires the individual to lead by example and consistently uphold the hotel's standards of cleanliness, service and guest experience.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Application Question(s):
- Are you currently located in Thane or nearby location?
Experience:
- Housekeeping: 2 years (Preferred)
Work Location: In person
