Job Title: Desktop Support Technician / IT Support Engineer
Role Summary
Provide day-to-day technical support to end users for desktops, laptops, printers, and related peripherals. Ensure systems run smoothly so employees can work without tech headaches.
Key Responsibilities
- User Support: Respond to tickets, calls, and emails for hardware/software issues. Troubleshoot Windows/Mac OS, MS Office, email, and connectivity problems.
- Hardware Management: Install, configure, and maintain desktops, laptops, monitors, printers, and mobile devices. Handle RAM, SSD, and component upgrades.
- Software & OS Support: Install OS, drivers, patches, and business applications. Manage user accounts, permissions, and password resets in Active Directory/Azure AD.
- Network Basics: Troubleshoot LAN/Wi-Fi, VPN, and basic IP/DNS/DHCP issues. Escalate complex network/server problems to L2/L3 teams.
- Asset & Inventory: Track IT assets, maintain inventory records, and manage warranty/AMC for devices.
- Documentation: Log all issues in ticketing tool like ServiceNow, Jira, or Zendesk. Create KB articles for common fixes.
- Compliance: Follow IT security policies, data backup procedures, and antivirus/patching schedules.
Required Skills
- Technical: Windows 10/11, Mac OS, MS Office 365, Outlook, basic networking, remote desktop tools like AnyDesk/TeamViewer.
- Hardware: Hands-on with PC assembly, troubleshooting, and peripherals.
- Soft Skills: Clear communication, patience with non-tech users, good time management.
Qualifications
- Education: Diploma/Bachelor’s in IT, Computer Science, or related field.
- Experience: 0-3 years in IT support. Freshers with good hardware knowledge can apply.
- Certifications: A+, Network+, ITIL Foundation, or Microsoft certifications are a plus.
Work Conditions
- May require rotational shifts, on-call support, or occasional weekends.
- Some roles need on-site support across office floors.
Pay: ₹20,000.00 - ₹29,183.42 per month
Work Location: In person
