Software Engineering Manager - Salesforce

U.S. Bank National Association -
Chennai, Tamil Nadu

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Job details

Full-time
11 days ago

Qualifications

BCS
CI/CD
Azure
Computer Science
Salesforce
DevOps
Git
Java
SOAP
AWS
Bachelor's degree
Continuous integration
REST
APIs
Financial services
Kafka
AI
Jenkins

Full job description

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Key Responsibilities

Engineering Leadership & Team Management

Lead and manage Salesforce engineering teams (developers, administrators, and integration engineers)

Foster a high-performance, collaborative culture focused on accountability and continuous improvement

Provide coaching, mentoring, and career development for team members

Conduct performance reviews, goal setting, and talent development planning

Delivery Management & Execution

Own end-to-end delivery of Salesforce solutions from design through production deployment

Manage sprint planning, backlog prioritization, and release timelines

Ensure delivery within scope, time, and quality expectations

Identify and manage risks, dependencies, and cross-team coordination

Salesforce Platform Development & Oversight

Provide technical leadership for:

Apex development (classes, triggers, batch jobs)

Lightning Web Components (LWC) and UI frameworks

Salesforce configuration (Flows, objects, automation)

Ensure adherence to Salesforce best practices and minimize technical debt

Drive reuse of components and platform standardization

Architecture, Governance & Standards

Partner with enterprise architecture teams to define scalable Salesforce solution designs

Enforce platform governance including:

Data models and field standards

Reusable component design

Naming conventions and coding standards

Align solutions with enterprise architecture, compliance, and security requirements

Integration & Enterprise Ecosystem

Oversee integrations between Salesforce and enterprise platforms including:

Java microservices and APIs

Event-driven platforms (Kafka)

Legacy and cloud systems

Ensure data consistency and reliability across systems

Support real-time and batch integration strategies

DevOps & Release Management

Drive CI/CD adoption and release automation using tools such as Copado, Jenkins, or Git-based pipelines

Ensure reliable deployment processes and release quality

Promote strong testing practices, code reviews, and automation

Improve developer productivity and engineering efficiency

Production Support & Operational Excellence

Ensure high availability, performance, and stability of Salesforce applications

Establish L2/L3 support models and incident response processes

Lead root cause analysis and continuous improvement efforts

Drive observability, monitoring, and alerting practices

Security, Risk & Compliance

Ensure Salesforce solutions comply with enterprise security and regulatory requirements

Enforce role-based access controls, data protection, and auditability

Partner with risk, audit, and compliance teams to meet control objectives

Business & Product Collaboration

Partner with product managers and business stakeholders to translate requirements into technical solutions

Align engineering priorities with strategic business goals

Support roadmap planning and prioritization for Salesforce initiatives

Innovation & AI Enablement

Drive adoption of new Salesforce capabilities, including AI-driven features (e.g., Agentforce)

Identify opportunities to improve customer experience, automation, and operational efficiency

Support ongoing platform modernization and transformation initiatives

Required Qualifications

Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)

7+ years of Salesforce platform experience (development and/or architecture)

3+ years of experience leading or managing engineering teams

Strong expertise in:

Apex, Lightning Web Components (LWC), and Salesforce configuration

Salesforce data modeling and platform architecture

CRM processes (Sales, Service, Onboarding)

Experience with:

REST/SOAP APIs and enterprise integrations

CI/CD pipelines and DevOps practices

Preferred Qualifications

Salesforce certifications (Platform Developer, Architect track, or equivalent)

Experience with:

Salesforce CPQ, Service Cloud, or Financial Services Cloud

Event-driven architectures (Kafka or similar)

Cloud platforms (AWS, Azure, or GCP)

Experience in financial services or regulated industries

Exposure to AI/automation within Salesforce ecosystem

Key Skills

Engineering Leadership & Talent Development

Salesforce Platform Development & Architecture

CRM & Customer Experience Systems

Integration & API Design

DevOps & CI/CD

Governance, Risk & Compliance

Problem Solving & Decision Making

Success Criteria

Delivers scalable, secure, and high-quality Salesforce solutions aligned with enterprise standards

Builds and retains strong engineering talent and leadership pipeline

Improves delivery predictability, efficiency, and system reliability

Drives reuse, cost efficiency, and platform standardization

Aligns engineering outcomes with business and customer impact

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.

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Job Description

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