We are looking for an experienced Client Success Manager who has worked with SEO or digital marketing clients, preferably in a digital marketing agency. The ideal candidate will be responsible for managing client relationships, ensuring successful campaign execution, coordinating with internal teams, and driving client satisfaction and retention.
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Serve as the primary point of contact for assigned SEO and digital marketing clients.
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Build and maintain strong, long-term client relationships.
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Understand client goals and translate them into actionable strategies with internal teams.
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Coordinate with SEO, content, paid marketing, and web development teams to ensure timely project delivery.
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Monitor campaign progress, analyze performance, and present regular reports and insights to clients.
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Conduct client meetings, performance reviews, and strategy discussions.
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Identify opportunities for upselling and cross-selling digital marketing services.
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Resolve client concerns proactively and ensure a high level of customer satisfaction.
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Manage multiple client accounts while maintaining quality and meeting deadlines.
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Lead, mentor, and coordinate with account management or client servicing teams to improve operational efficiency.
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Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
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7 years of experience in Client Success, Account Management, or Client Servicing.
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Prior experience working in a digital marketing or SEO agency is strongly preferred.
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Good understanding of SEO, digital marketing, and online marketing strategies.
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Experience managing multiple client accounts simultaneously.
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Proven experience in team management or leading cross-functional teams.
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Excellent communication, presentation, and stakeholder management skills.
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Strong problem-solving, organizational, and project management abilities.
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Working knowledge of SEO concepts, Google Analytics, Google Search Console, and digital marketing reporting tools.
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Familiarity with PPC, social media marketing, content marketing, and website optimization.
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Experience using CRM and project management tools.
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Ability to interpret campaign data and provide strategic recommendations.
About Us
EbizON is a global team specializing in building technology products and driving growth through multi-channel digital marketing. We’ve partnered with Fortune companies, eCommerce brands, SaaS firms, and VC-funded startups—helping over a dozen billion-dollar companies with consulting, technology, and digital transformation.
We take pride in our fun, collaborative, and growth-focused culture built on integrity, creativity, innovation, mindfulness, and teamwork. Our goal is simple—make life better by giving people peace of mind through impactful solutions.
Why Join Us -
Equal Opportunity Employer: We value diversity and inclusivity across all teams.
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Flexible Timings: Enjoy the freedom to balance work and life your way.
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Global Exposure: Collaborate with clients worldwide through virtual platforms like Teams and Zoom.
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Retreats & Celebrations: Connect, unwind, and celebrate with fun Fridays and festive events.
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