About the Role In logistics, “Sales brings the promise, but Operations delivers the reality.”
As an Operations Executive, you will play a crucial role in ensuring smooth shipment execution and a great customer experience. Once a booking is confirmed, you will support the shipment lifecycle—from documentation to coordination with vendors and ensuring timely delivery. You will work closely with internal teams, shipping lines, transporters, and customers to handle daily operational activities and resolve routine shipment challenges efficiently.
The Crux of the Role This role is execution-focused and detail-oriented. You will: Ensure shipment documentation is accurate and complete. Coordinate with vendors and liners for smooth movement. Support in resolving operational issues under manager guidance. Maintain clear and proactive communication with customers. You are expected to stay calm under pressure, prioritize tasks effectively, and ensure shipments move without unnecessary delays.
What You Will Do
· Coordination Handle operational activities for FCL/LCL shipments (Export & Import). Ensure accuracy of documentation (BLs, Commercial Invoices). Coordinate with customs brokers and internal teams for smooth clearance. Update shipment milestones regularly in the system.
· Follow up with Shipping Lines, Transporters, CFS, and Surveyors for shipment status. Track vessel schedules and proactively inform customers of delays. Support in managing basic disputes such as documentation corrections or minor penalties.
· Provide timely updates to customers regarding shipment progress. Escalate critical issues to the Operations Manager when required. Maintain solution-oriented communication during delays.
· Assist in resolving shipment delays, rolled cargo, or documentation errors. Coordinate internally to ensure faster turnaround time (TAT).
· Follow defined SOPs for “Booking-to-Bill” cycle. Ensure data accuracy and timely milestone updates. Maintain compliance with customs and regulatory requirements.
Who You Are
· You focus on accuracy and timelines. You understand that small documentation errors can cause big delays.
· You have 2–4 years of experience in Freight Forwarding Operations or Customer Service. You understand basics like HBL vs MBL, Incoterms (DDP, DAP, FOB), and general customs processes.
· You take ownership of issues within your scope and escalate when required. You don’t wait for problems to grow.
· You collaborate well with internal teams and vendors. You are open to learning and feedback.
· You can clearly explain shipment updates to customers in professional business language.
Success Metrics
· On-Time Shipment Coordination
· Accuracy of Documentation
· Timely System Updates & Data Hygiene
· Responsiveness to Customers
· Reduction in operational errors
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
