Nous is seeking a seasoned ServiceNow Lead/Architect to design and drive strategic implementations across the ServiceNow ecosystem. Collaborate with cross-functional teams and shape platform architecture, governance, integration, and experience for enterprise-scale solutions.
Architectural Design & Strategy
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Develop, maintain and enhance the overall ServiceNow architecture, aligning with business requirements and industry best practices.
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Lead architectural reviews to ensure solutions are optimized, secure and scalable.
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Provide architectural guidance on implementations of ITSM, ITAM, ITOM, HRSD, Facilities Management, Portals, Workspaces and other Integrations.
Platform Governance & Best Practices
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Establish and enforce governance processes, coding standards and best practices across the platform.
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Lead continuous improvement initiatives to enhance platform performance and usability.
Module Expertise & Implementation
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Hands-on in designing and implementation of ITOM Discovery and Service Mapping processes, including CMDB Optimization Projects and Asset Management Projects.
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Oversee ITSM process enhancements like Incident, Problem, Change, and Request Management.
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Oversee HRSD and Facilities Management configurations and customizations to enhance user experience and process efficiency.
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Develop and manage ServiceNow Portals and Workspaces, ensuring a user-friendly and efficient interface.
Integration & Automation
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Design and implement integrations with third-party systems via APIs, MID Server and other integration tools as required.
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Drive automation and orchestration using Flow Designer, Integration Hub and Custom Scripts.
Agile & Communication
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Collaborate with cross-functional teams to define requirements and deliver solutions in an agile environment.
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Create comprehensive documentation, including architectural diagrams, solution designs and technical specifications as needed.
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Mentor and guide development teams, ensuring adherence to architectural standards.
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Actively participate in Agile ceremonies, including sprint planning, retrospectives and daily stand-ups.
Experience
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8+ years of hands-on experience with ServiceNow, including architecture, design, and development.
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Proven experience in ITSM, ITAM, ITOM Discovery & Service Mapping, HRSD, Facilities Management, Portals, Workspaces and Complex Integrations.
Technical Skills
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Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub and MID Server.
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Deep understanding of CMDB architecture and CSDM framework.
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Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics.
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Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework.
Soft Skills
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Excellent communication, presentation and documentation skills.
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Ability to work collaboratively within agile teams.
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Strong problem-solving skills and attention to detail.
Certifications (Good to Have)
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ServiceNow Certified System Administrator (CSA).
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Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD.
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Certified Technical Architect (CTA).
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Agile or Scrum certifications (e.g., Certified ScrumMaster, ITIL).
