Key Responsibilities
* Manage customer interactions across calls, email, chat, WhatsApp, and social media
* Provide accurate and timely information regarding products, orders, and policies
* Address and resolve customer concerns in a professional and efficient manner
* Maintain clear and accurate records of all customer interactions
* Coordinate with internal teams, including production and logistics, to ensure timely resolution of issues
* Follow up with customers to ensure complete resolution and satisfaction
* Adhere to company guidelines and customer service standards
Requirements
* Bachelor’s degree in any discipline (preferred)
* Strong verbal and written communication skills
* Basic proficiency in MS Office and email handling
* Good problem-solving and interpersonal skills
* Ability to manage multiple tasks and work in a structured environment
* Willingness to learn and adapt
What We Offer
* Opportunity to work with a growing premium brand
* Hands-on exposure to customer experience and operations
* A structured environment with opportunities for learning and development
Pay: Up to ₹35,000.00 per month
Work Location: In person
