Job Summary:
We are looking for a dynamic and customer-focused Voice Process Associate to handle inbound and/or outbound calls. The ideal candidate will be responsible for delivering excellent customer service, resolving queries efficiently, and ensuring customer satisfaction through effective communication.
Key Responsibilities:
- Handle inbound and outbound customer calls in a professional manner
- Address customer queries, concerns, and complaints promptly
- Provide accurate information about products, services, or processes
- Maintain a high level of customer satisfaction and service quality
- Document customer interactions and update records in the system
- Follow company guidelines and communication scripts when required
- Meet individual and team performance targets (KPIs)
- Escalate complex issues to the appropriate department when necessary
Required Skills & Qualifications:
- Excellent verbal communication skills in [Language(s)]
- Strong listening and problem-solving abilities
- Basic computer knowledge and typing skills
- Ability to handle pressure and manage multiple tasks
- Customer-centric attitude with a positive approach
- Minimum qualification: High School / Diploma / Graduate
Preferred Qualifications:
- Prior experience in a BPO / call center / customer service role
- Familiarity with CRM tools and call handling systems
- Multilingual skills (if applicable)
Key Competencies:
- Communication Skills
- Customer Handling
- Time Management
- Adaptability
- Team Collaboration
Work Environment:
- Rotational shifts (including night shifts, if applicable)
- 5-day work week
- On-site
Compensation & Benefits:
- Competitive salary + performance incentives
- Health insurance (if applicable)
- Paid leaves and holidays
- Training and career growth opportunities
Job Types: Full-time, Fresher, Permanent
Pay: ₹191,085.36 - ₹679,205.14 per year
Benefits:
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
