Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : VMware Workspace ONE
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking a Senior Workspace ONE Technology Support Lead to own technical support operations, lead L2/L3 escalation teams, and maintain production health across a global endpoint fleet (iOS, Android, Windows, macOS, and rugged hardware). This role bridges hands-on L3 technical support, OEM vendor oversight, operational governance, and team leadership.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation and continuous improvement of support processes to enhance team efficiency.
- Support junior team members by sharing knowledge and providing guidance on technical issues.
- Engage proactively with vendors to escalate and resolve complex technical challenges.
- Monitor system performance and identify potential risks to prevent operational disruptions.
Professional & Technical Skills:
- 8+ years in Unified Endpoint Management (UEM/MDM) with expertise in Omnissa Workspace ONE, including 2+ years leading technical teams or support workstreams.
Strong operational command of Workspace ONE core architecture, AD/LDAP sync, PKI/certificate delivery, and modern authentication protocols (SAML, OAuth, OIDC).
Proven experience coordinating with OEM hardware vendors, managing enterprise service desks, and leading cross-functional IT teams during major incidents.
Hands-on proficiency with PowerShell and REST APIs, along with strong networking fundamentals (DNS, load balancing, reverse proxies, SSL/TLS).
Additional Information:
- The candidate should have minimum 2 years of experience in VMware Workspace ONE.
- This position is based at our BDC7A - SEZ location.
- A 15 years full time education is required.
