Company Description Inspiron, India's first Psychological Well-being Café, is redefining how mental healthcare is experienced, accessed, and delivered. With a tech-enabled care model and a dedicated team of mental health experts, we support the full spectrum of mental health needs using evidencebased, globally trusted therapeutic methods. At Inspiron, healing and self-expression go hand in hand. Our unique, expression-based approach integrates art, dance, music, and theatre into therapy—an experience that has already empowered over 2,00,000 individuals across personal therapy, educational institutions, and leading corporates. And we're just getting started. Our mission is simple yet powerful: to positively impact 5 million lives in the next 5 years. Role Description Tele caller & Front Desk Executive (1–2 Years of Experience) Location: Inspiron Psychological Well-being Centre Key Responsibilities Client Communication & Tele calling Handle incoming and outgoing calls professionally and empathetically Respond to client inquiries regarding therapy sessions, consultations, workshops, and wellness programs Provide clear information about services, appointment procedures, and therapist availability Maintain a calm, supportive, and client-friendly communication style Appointment Coordination Schedule, reschedule, and confirm appointments accurately Send reminders and follow-up messages to clients regarding sessions and programs Coordinate appointment timings with therapists and clients efficiently Maintain updated appointment records and client databases Client Follow-up & Relationship Management Conduct follow-up calls for appointments, feedback, and ongoing therapy packages Support client engagement and retention through timely communication Identify client requirements and guide them toward appropriate services or therapy packages Ensure high levels of client satisfaction and responsivenes Administrative & Coordination Support Maintain records of calls, inquiries, appointments, and client interactions Coordinate with Clinical, Marketing, and Operations teams for smooth workflow Assist in workshop registrations, event communication, and client enrolment processes Escalate urgent concerns or client issues to the concerned team members Payment & Service Coordination Support payment follow-ups and basic billing coordination Provide information regarding therapy packages, session fees, and payment processes Maintain confidentiality while handling client and payment-related information Required Qualifications & Skills 1–2 years of experience in telecalling, customer support, client coordination, or front office roles Excellent verbal communication skills in English, Hindi, and local language(s) Strong interpersonal and relationship-building abilities Good organizational and multitasking skills Basic computer proficiency including MS Office, email handling, and CRM/scheduling tools Ability to communicate with empathy, patience, and professionalism Preferred Qualifications Experience in healthcare, wellness, counselling centres, clinics, or service industries preferred Familiarity with appointment scheduling systems and client management tools Comfortable handling sensitive conversations with confidentiality and care Key Attributes Empathetic and client-centric approach Professional communication and etiquette Positive attitude and willingness to learn Strong follow-up and coordination abilities Ability to work collaboratively with multidisciplinary teams
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
Work Location: In person
