Job Title: Operations Executive
Location: Pune, Maharashtra
Job Type: Full-Time
Experience: 0–2 Years (Freshers / Entry-Level)
Job Summary
We are hiring a Operations Executive for managing smartphone trade-in operations across multiple retail stores. This role involves telecalling, retailer coordination, onboarding, customer support, and operations management.
Ideal for candidates looking for fresher jobs in Pune, operations executive roles, or telecalling / customer support jobs.
Key Responsibilities
- Handle inbound & outbound calls with retail partners (telecalling)
- Manage retailer coordination & relationship management
- Resolve queries related to trade-in process, pricing, and transactions
- Drive retailer onboarding and store activation
- Conduct training sessions for store staff (virtual/on-call)
- Handle customer support & issue resolution (TAT management)
- Maintain MIS reports, Excel trackers, and daily activity reports
- Coordinate with internal teams for operations support
- Ensure smooth execution of retail operations & trade-in process
Required Skills
- Telecalling / Customer Support / Customer Service
- Retail Operations / Store Coordination
- Operations Executive / Backend Operations
- MIS Reporting / MS Excel / Google Sheets
- Communication Skills (Hindi, Marathi, English)
- Problem Solving / Escalation Handling
- Client Coordination / Vendor Management
- Training & Onboarding
Eligibility Criteria
- Graduate (Any Stream)
- 0–2 years experience (Freshers can apply)
- Fluent in Hindi & Marathi (Mandatory)
- Basic English communication required
Preferred Candidate Profile
- Experience in BPO / Telecalling / Customer Care / Retail Operations
- Strong communication & interpersonal skills
- Ability to handle multiple tasks and pressure situations
- Immediate joiners preferred
Why Join Us?
- Opportunity for freshers to start career in operations
- Exposure to retail & e-commerce operations
- Growth in operations, training, and team handling roles
- Dynamic and fast-paced work environment
Job Types: Full-time, Fresher
Pay: ₹216,000.00 - ₹220,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
