A Reservation Associate processes, modifies, and cancels guest bookings via phone, email, or online channels while maximizing revenue and ensuring high-quality service. Key responsibilities include managing room availability, answering inquiries, and inputting data accurately into PMS systems. Roles are frequently available in Delhi NCR with brands like Marriott, usually requiring strong communication skills.
Key Responsibilities
- Reservation Management: Handling, amending, and cancelling reservations via phone, email, and travel portals.
- Customer Service: Answering inquiries regarding property facilities, special rates, and policies.
- Sales & Revenue: Identifying guest needs to upsell rooms, packages, and special services to maximize revenue.
- Data Accuracy: Accurately entering booking details and payment information into the Property Management System (PMS).
- Reporting: Maintaining reservation records, reports, and daily pick-up data.
Pay: ₹8,086.00 - ₹19,000.00 per month
Benefits:
Work Location: In person
