- Respond to customer inquiries via phone, email, and live chat promptly and courteously. - Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution. - Process orders, forms, applications, and requests accurately. - Follow up on customer interactions to ensure their issues have been resolved. - Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system. - Escalate unresolved issues to the appropriate internal teams and follow up to ensure resolution. - Provide product and service information to customers and guide them through the purchasing process. - Identify and assess customers’ needs to achieve satisfaction and improve customer loyalty. - Assist with onboarding new customers by explaining account setup and usage. - Work with the technical support team to resolve frequently occurring or unique technical issues. - Prepare and distribute customer activity reports to management. - Participate in regular training sessions to stay updated on product knowledge and company policies. - Contribute to team meetings and share insights on customer feedback and potential improvements. - Monitor customer feedback and provide suggestions to improve customer experience and service processes. - Handle returns or complaints per company guidelines and initiate refunds or exchanges as necessary. - Verify and update customer information in database to ensure accuracy and completeness. - Collaborate with the sales team to promote and upsell products and services. - Facilitate service improvement initiatives based on customer feedback. - Maintain up-to-date knowledge of company offerings, competitors, and market conditions. - Perform additional tasks and responsibilities as required to support the customer service department
Pay: ₹19,525.54 - ₹44,553.31 per month
Benefits:
- Paid time off
- Provident Fund
Work Location: In person
