Job description:
- Coordinate daily service operations for HP, Lenovo, Acer, and project-related calls, including call assignment, scheduling.
- Track open calls, parts requests, pending cases, and ensure timely call closure with proper CCR uploading and escalation handling.
- Handle customer case calls, provide updates, and support engineers.
- Manage spare parts operations including DRR creation, spare receipt, stock updating, and verification of all incoming parts.
- Support logistics tasks when required and ensure accurate handling of courier bills and payments.
- Monitor service metrics such as TAT, first-time fix, call closure rate, and customer satisfaction, and escalate issues as necessary.
- Maintain proper documentation.
Preferred Qualifications and Skills
- Experience in managing service operations, preferably for a laptop/desktop service center.
- Strong coordination skills.
- Technical background (Diploma or Degree).
Job Type: Full-time
Pay: ₹12,000.00 - ₹14,000.00 per month
Work Location: Remote
