Technical Support Executive – Client Communication
Liried Tech Pvt. Ltd. is looking for a motivated and enthusiastic Technical Support Executive to join our team in Kochi.
You will work closely with our clients to understand and resolve software-related issues, coordinate with our development team, and support the implementation and usage of software solutions in the manufacturing and industrial automation sector.
This position is suitable for freshers and candidates with 0–2 years of experience who have good communication skills and an interest in technology.
Job Details
- Job Title: Technical Support Executive – Client Communication
- Location: Integrated Startup Complex, Kerala Startup Mission, Kalamassery, Kochi, Kerala
- Job Type: Full-time
- Work Mode: On-site
- Working Days: Monday to Friday
- Working Hours: 9:00 AM to 6:00 PM
- Experience: 0–2 years
- Education: Any relevant degree/diploma with good technical aptitude
- Freshers: Welcome
- Internship: Selected candidates may initially join as interns with a stipend
Key Responsibilities
- Communicate with clients through phone, email, and online communication channels.
- Understand and document client-reported software issues.
- Provide first-level technical support and troubleshooting.
- Guide clients in using and configuring software applications.
- Coordinate with the development and technical teams to resolve reported issues.
- Follow up with clients and ensure issues are resolved within the required time.
- Assist with software installation, configuration, deployment, and implementation.
- Collect client feedback and communicate requirements to the technical team.
- Maintain records of reported issues, troubleshooting steps, and resolutions.
- Assist clients during software updates and new feature rollouts.
- Learn and understand manufacturing and industrial automation applications.
Requirements
- Good verbal and written communication skills.
- Confidence in communicating directly with clients.
- Good problem-solving and analytical abilities.
- Basic computer and software troubleshooting knowledge.
- Basic understanding of web applications.
- Ability to understand technical issues and explain solutions in a simple manner.
- Willingness to learn new technologies and industrial software.
- Ability to work independently as well as with a technical team.
Who Can Apply?
Freshers are encouraged to apply.
We are particularly interested in candidates who:
- Enjoy communicating with people and solving problems.
- Have a genuine interest in software and technology.
- Are willing to learn technical concepts.
- Can communicate professionally with clients.
- Are looking for an opportunity to build a career in technical support and industrial technology.
What You Will Learn
This role provides hands-on exposure to:
- Software troubleshooting and technical support
- Client communication and requirement understanding
- Manufacturing software
- Industrial automation systems
- Real-world enterprise software applications
About Liried Tech
Liried Tech Pvt. Ltd. develops software solutions for the manufacturing and industrial automation industry. Our team works on practical technology solutions that help businesses improve their production processes, monitoring, and operational efficiency.
If you are a technically curious fresher with good communication skills and a willingness to learn, we would love to hear from you.
Apply now and start your career in Technical Support and Industrial Technology.
For applications and queries:
[email protected]
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
