Key Responsibilities
- Contact customers via phone to remind them of overdue payments.
- Explain outstanding balances, payment due dates, and available payment options.
- Follow up with customers regularly to ensure timely repayment.
- Negotiate payment arrangements within company guidelines.
- Maintain accurate records of customer interactions and payment commitments.
- Update recovery status in the CRM or collection management system.
- Escalate unresolved or disputed cases to the appropriate team.
- Meet daily call targets and monthly recovery goals.
- Ensure all collection activities comply with legal and regulatory guidelines.
- Coordinate with field recovery executives when required.
Pay: ₹9,000.00 - ₹11,000.00 per month
Work Location: In person
