Customer Service Executive – Money Transfer | US Banking Process
Job Title: Customer Service Executive – Money Transfer (Blended Process)
Process: US-Based Banking / Money Transfer Process
Job Location: Ghansoli, Navi Mumbai
Employment Type: Full-Time
Shift: 24/7 Rotational Shifts
Working Days: 5 Days Working
Week Off: 2 Rotational Week Offs
Salary: Up to ₹40,000 In-Hand + applicable benefits
Joining: Immediate
Process: Blended – Voice, Chat & Email
About the Role
We are hiring Customer Service Executives for a US-based banking and money transfer process. The role involves assisting customers with money transfers, transaction-related queries, account/service requests, and providing accurate information while maintaining a high level of customer service.
The candidate will be responsible for handling customer interactions through a blended process, which may include voice, chat, and email support.
Key Responsibilities
- Handle customer queries related to money transfers and banking services.
- Assist customers with transaction-related issues, payment/transfer status, and service-related requests.
- Provide accurate information and appropriate resolutions within the defined process guidelines.
- Handle customer interactions professionally while maintaining excellent customer experience.
- Verify customer/account information as per process requirements.
- Follow established banking, security, and compliance procedures.
- Maintain accuracy while handling sensitive financial and customer information.
- Escalate complex or unresolved issues to the appropriate team.
- Maintain required quality, productivity, and customer satisfaction standards.
- Work effectively in a high-volume international customer service environment.
Candidate Requirements
- HSC / Graduate from a recognized board or university.
- Minimum 1 year of International BPO experience preferred.
- Experience in Voice / Chat / Email / Blended processes will be an advantage.
- Candidates with experience in banking, financial services, payments, money transfer, or international customer support are preferred.
- Excellent English communication skills are mandatory.
- Should be comfortable working in a 24/7 rotational shift environment.
- Should be comfortable working 2 rotational week offs.
- Strong customer-handling and problem-solving skills.
- Good typing, comprehension, and basic computer skills.
- C1-level English proficiency preferred.
- Candidates who can join immediately will be preferred.
Salary & Benefits
Salary: Up to ₹40,000 In-Hand
The final salary will depend on the candidate's qualification, relevant experience, communication skills, and interview performance.
Other applicable company benefits will be provided as per company policy.
Work Schedule
24/7 Rotational Shifts
5 Days Working
2 Rotational Week Offs
Job Location
Ghansoli, Navi Mumbai, Maharashtra
Important Note
This is a US-based banking process, so candidates must be comfortable communicating with international/US customers and working according to US business requirements and rotational shift schedules.
How to Apply
Interested candidates with relevant International BPO / Banking / Money Transfer / Customer Service experience can apply with their updated CV.
HR Contact: Sameer 9004984205
Immediate Joiners Preferred
Pay: ₹20,000.00 - ₹45,000.00 per month
Benefits:
- Life insurance
- Provident Fund
Work Location: In person
