Job Summary
We are looking for a highly driven and analytical Business Manager to lead and coordinate end-to-end business operations across our digital commerce ecosystem. The ideal candidate will be responsible for driving operational excellence, identifying new growth opportunities, improving profitability, managing cross-functional teams, and ensuring seamless execution across D2C, marketplaces, warehousing, finance, and marketing.
This role requires someone who thinks like an entrepreneur, enjoys solving business problems, and can execute ideas with speed.
Key Responsibilities
1. Business Operations Management
- Own and coordinate end-to-end business operations.
- Coordinate with warehouse teams to ensure inventory accuracy, dispatch efficiency, and timely order fulfillment.
- Monitor stock availability and optimize inventory turnover.
- Improve operational processes and implement SOPs.
- Coordinate with customer support for issue resolution and customer satisfaction.
2. Business Growth & New Channel Development
- Identify and develop new revenue channels.
- Explore partnerships with corporate clients, B2B customers, government tenders, exports and institutional buyers.
- Conduct market research to identify untapped opportunities.
- Evaluate new product categories and expansion opportunities.
- Build strategic partnerships that accelerate company growth.
3. Business Planning & Profitability
- Prepare monthly, quarterly, and annual business plans.
- Compile and analyze Profit & Loss (P&L) statements in coordination with Finance and Sales teams.
- Monitor business KPIs and profitability.
- Recommend cost optimization initiatives.
- Develop business forecasts and growth projections.
4. Sales & Marketing Strategy
- Identify new sales opportunities across online and offline channels.
- Coordinate with marketing teams to improve ROI on digital campaigns.
- Evaluate pricing strategies, promotional offers, and customer acquisition initiatives.
- Analyze campaign performance and recommend improvements.
5. Business Analytics & Forecasting
- Analyze sales trends, customer behavior, and demand patterns.
- Forecast inventory requirements and sales demand.
- Develop dashboards for business performance monitoring.
- Support business with data-driven decision-making.
6. Competitor & Market Intelligence
- Conduct regular competitor benchmarking.
- Monitor competitor pricing, product launches, promotions, and marketing campaigns.
- Identify emerging market trends & recommend strategies to maintain competitive advantage.
7. Cross-functional Coordination & Process Improvement
- Act as the central point of coordination between: Sales, Marketing, Finance, Supply Chain, Warehouse, Customer Support, Product Team & External Agencies.
- Ensure timely execution of business initiatives.
- Follow up on key action items across departments.
- Identify operational bottlenecks.
- Improve business efficiency through technology and process optimization.
- Create and maintain SOPs.
Qualifications
MBA (Marketing / Finance / Operations) must.
Bachelor's degree in Business, Commerce, pharmacy, or related field
8–10 years of experience in FMCG, Consumer Goods, Retail, or Digital Commerce
Experience handling D2C brands and online marketplaces is highly preferred
Pay: ₹13,167.19 - ₹70,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
