Business Analyst (S/4HANA GBS Operational Readiness)
To ensure operational readiness and conclusive analysis and findings are provided to the transition team for the GBS process and operational readiness during S/4HANA rollouts.
This role assesses scope, validates service delivery model alignment, evaluates operational capability (training, system understanding, and process adherence), and identifies gaps prior to and during country go-lives.
The position enables successful stabilization by highlighting process inefficiencies, identifying services not yet transitioned to GBS, and supporting Transition & Transformation initiatives to deliver standardization, efficiency, and scalability.
1) Main tasks:
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Analyze process and countries part of S/4HANA rollout scope and validate alignment with defined GBS service delivery model and scope
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Assess operational readiness of countries prior to go-live:
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Evaluate user training completion and effectiveness
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Validate business process understanding
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Ensure operational teams are to use S/4HANA in daily operations
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Conduct gap assessments in:
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Process execution
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System usage
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Governance and controls
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Identify process inefficiencies and deviations from global templates
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Highlight services or countries not yet transitioned into GBS scope
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Provide structured inputs to Transition & Transformation (T&T) team for transition planning
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Work closely with Transition Managers to:
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Enable smooth handover of services into GBS
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Support transition planning, readiness tracking, and issue resolution
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Document findings, risks, and recommendations with clear prioritization
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Support go-live readiness reviews and operational checkpoints
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Track and follow up on readiness actions and remediation plans
2) Secondary tasks:
Tasks performed regularly in addition to the main duties but which do not determine the essential character of the position.
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Support development of training materials and readiness frameworks
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Participate in SIT/UAT and hypercare phases from an operations readiness perspective
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Highlight scope for continuous improvement initiatives across GBS processes
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Assist in defining standard operating procedures (SOPs) wherever needed
3) Miscellaneous tasks:
Tasks not performed regularly which are nevertheless a distinct part of the job, or special tasks / project work.
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Support multiple country rollouts in parallel within global programs
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Contribute to GBS maturity and governance frameworks
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Participate in workshops, process alignment discussions, and stakeholder reviews
Organization*
The function incumbent reports to:
Organizational unit:
Director, Transition & Transformation
GBS Solutions & Strategy
Important internal interfaces:
Important external interfaces:
Works across GBS and non GBS functions, Process Organization, Operationals SME, S4 Hana Process IT leads, GBS Transition managers etc..
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Implementation partners / consulting firms
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External transition or training vendors
Representation Rules*
The function incumbent is represented by:
The function incumbent represents:
Please list the function title of the deputy
GBS Transition & Transformation function in readiness and operational assessments
Key Performance Indicators
Please list distinguishing qualitative and quantitative features by means of which performance in the position can be measured.
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% countries successfully assessed for readiness before go-live
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Reduction in post-go-live operational issues
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Training completion & effectiveness scores
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% of scope transitioned into GBS as per plan
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Number of identified gaps resolved before go-live
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Stakeholder satisfaction (operations, transition teams)
Authority to give instructions and make decisions
Technical and/or disciplinary authority of the function (if applicable):
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Provides recommendations on readiness, process improvements, and transition priorities
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Flags risks and escalates readiness gaps impacting go-live
Qualifications, experience, know-how and skills critical for success
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Bachelor’s or Master’s degree in Business Administration, Finance, Supply Chain, or related field
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Has relevant experience in analysing processes during enterprise wide technology change
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Certification in SAP / S/4HANA or Business Analysis (preferred) ; usage of SAP knowledge preferred
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5–8 years in Business Analysis / Operations / GBS / Transformation roles
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Experience in S/4HANA implementations or ERP transformations
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Exposure to GBS or shared services environments
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Experience in transition or operational readiness activities preferred
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Strong analytical and problem-solving skills
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Excellent stakeholder management and communication
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Structured and detail-oriented approach
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Ability to work in a fast-paced, transformation environment
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Strong collaboration and influencing skills
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Understanding of S/4HANA business processes (Finance, Supply Chain, etc.)
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Knowledge of GBS service delivery models and transition frameworks
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Process mapping and gap analysis methodologies
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SAP S/4HANA (user-level understanding across modules)
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MS Excel, PowerPoint
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Process documentation tools (e.g., Visio, Signavio)
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Knowledge of reporting tools (Power BI – optional)
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Understanding of shared services / GBS operations
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Exposure to global operating models and cross-country processes
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Flexibility to support global time zones
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Occasional travel for workshops and go-live support
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Availability during critical go-live and stabilization periods
