Job Title: E-commerce Manager
Company: Radha by Rapid Rashmi
Location: Bengaluru
Employment Type: Full-time
About the Role
We are looking for a highly driven and analytical E-commerce Manager to lead and grow the online business of Radha by Rapid Rashmi. The ideal candidate will be responsible for managing our website, marketplace operations, online sales, digital merchandising, customer experience, and revenue growth. This role requires someone who understands D2C e-commerce, fashion retail, and performance-driven online sales.
Key Responsibilities1. E-commerce Strategy & Sales Growth
- Develop and execute strategies to increase online sales and profitability.
- Own monthly, quarterly, and annual revenue targets.
- Identify opportunities to improve conversion rates, average order value (AOV), and customer retention.
- Plan product launches, festive collections, and promotional campaigns.
2. Website & Marketplace Management
- Manage the company's e-commerce website and ensure seamless customer experience.
- Oversee product listings, pricing, collections, banners, and promotions.
- Manage marketplace accounts such as Amazon, Flipkart, Myntra, Ajio, and other relevant platforms (if applicable).
- Ensure accurate product information, inventory availability, and pricing consistency.
3. Product Catalog Management
- Coordinate product photography, descriptions, specifications, and pricing.
- Ensure all saree collections are uploaded accurately with SEO-friendly content.
- Maintain category pages and optimize product visibility.
4. Inventory & Order Management
- Coordinate with warehouse and inventory teams for stock availability.
- Monitor stock movement and prevent stock-outs or overselling.
- Ensure timely order processing, dispatch, returns, exchanges, and refunds.
- Work closely with logistics partners to improve delivery timelines.
5. Digital Merchandising
- Optimize product placement based on sales trends and customer behavior.
- Plan homepage banners, featured collections, cross-selling, and upselling.
- Improve customer journey to maximize conversions.
6. Performance Marketing Coordination
- Work closely with the Digital Marketing team on Meta Ads, Google Ads, email marketing, WhatsApp campaigns, and influencer promotions.
- Align online campaigns with product launches and seasonal sales.
- Measure campaign performance and ROI.
7. Analytics & Reporting
- Track daily, weekly, and monthly sales performance.
- Monitor KPIs including:
- Revenue
- Conversion Rate
- Website Traffic
- Average Order Value (AOV)
- Customer Acquisition Cost (CAC)
- Return Rate
- Customer Lifetime Value (CLV)
- Generate reports and recommend growth strategies based on insights.
8. Customer Experience
- Ensure a smooth shopping experience from product discovery to delivery.
- Coordinate with customer support to resolve complaints and improve satisfaction.
- Monitor customer reviews and implement improvements based on feedback.
9. Cross-functional Coordination
- Work closely with Marketing, Design, Photography, Inventory, Warehouse, Finance, and Customer Support teams.
- Coordinate product launches and campaign execution across all departments.
Required Skills & Qualifications
- Bachelor's degree in Business, Marketing, E-commerce, Retail Management, or a related field.
- 3–6 years of experience in E-commerce Management, preferably in fashion, apparel, or lifestyle brands.
- Experience managing Shopify or similar e-commerce platforms.
- Knowledge of online marketplaces such as Amazon, Myntra, Flipkart, and Ajio.
- Strong understanding of Google Analytics, Meta Business Suite, and e-commerce reporting tools.
- Good understanding of SEO, CRO (Conversion Rate Optimization), and online merchandising.
- Strong analytical and problem-solving skills.
- Excellent communication and project management skills.
- Ability to work in a fast-paced, target-driven environment.
Preferred Qualifications
- Experience in D2C fashion or saree retail.
- Familiarity with ERP/inventory management systems.
- Knowledge of performance marketing metrics and marketplace advertising.
- Experience coordinating product photoshoots and digital catalog management.
Key Performance Indicators (KPIs)
- Online Revenue Growth
- Conversion Rate
- Average Order Value (AOV)
- Website Traffic Growth
- Customer Retention Rate
- Marketplace Sales Performance
- Order Fulfilment Accuracy
- Return Rate Reduction
- Customer Satisfaction Score
- Campaign ROI
Why Join Radha by Rapid Rashmi?
- Be part of one of Karnataka's fastest-growing premium saree brands.
- Opportunity to build and scale the brand's digital commerce business.
- Work in a creative, collaborative, and entrepreneurial environment.
- Attractive salary with performance-based incentives and career growth opportunities.
Pay: ₹12,638.98 - ₹30,000.00 per month
Work Location: In person
