Job Summary:
The Service Manager will oversee the delivery, installation, and final sign-off of our furniture products. This role requires strong organizational and communication skills to coordinate between various departments and ensure customer satisfaction. The Service Manager will also travel to sites in critical situations to ensure smooth operations.
Key Responsibilities:
- Delivery Coordination:
- Schedule and manage the delivery of furniture products to clients.
- Ensure that all deliveries are made on time and in good condition.
- Communicate with the logistics team to address any delivery issues.
- Installation Management:
- Arrange and coordinate installation schedules with the installation team.
- Ensure that installations are completed efficiently and to the highest standards.
- Address any issues that arise during installation and provide solutions.
- Customer Relations:
- Serve as the main point of contact for clients during the delivery and installation process.
- Maintain clear and consistent communication with clients to keep them informed of progress.
- Provide real-time updates to clients on the status of deliveries and installations.
- Resolve any client concerns or complaints promptly and professionally.
- Site Visits:
- Travel to client sites in critical situations to oversee delivery and installation.
- Provide hands-on support and problem-solving on-site as needed.
- Ensure that all client requirements are met and the final sign-off is obtained.
- Quality Control:
- Conduct quality checks on delivered and installed products.
- Ensure that all products meet the company’s quality standards before final sign-off.
- Implement and maintain processes to improve service quality and efficiency.
- Documentation and Reporting:
- Maintain accurate records of deliveries, installations, and client interactions.
- Prepare and submit regular reports on service activities and performance metrics.
- Ensure all paperwork is completed accurately and filed appropriately.
Qualifications:
- Bachelor’s degree in Engineering , Business Administration, Operations Management, or related field.
- Proven experience in a service management role, preferably in the furniture or related industry.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and resolve issues promptly.
- Willingness to travel as needed.
- Proficiency in Microsoft Office Suite and experience with project management software.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Experience:
- total work: 1 year (Preferred)
Work Location: In person
