Job Summary
ORO | The Estates is looking for a friendly, professional, and customer-focused Front Office Associate to join our team. The ideal candidate will be responsible for delivering exceptional guest service, handling front desk operations, and ensuring a smooth check-in and check-out experience.
Key Responsibilities
- Welcome guests with a warm and professional attitude.
- Perform guest check-in and check-out efficiently.
- Handle reservations, room allocations, and guest inquiries.
- Answer phone calls and respond to emails professionally.
- Coordinate with Housekeeping and other departments to ensure guest satisfaction.
- Handle guest requests and resolve concerns promptly.
- Maintain accurate guest records and billing.
- Follow hotel SOPs and brand service standards.
- Maintain the cleanliness and organization of the front desk area.
Requirements
- Bachelor's degree or Diploma in Hotel Management or a related field.
- 0–2 years of experience in Front Office or Guest Relations.
- Freshers with excellent communication skills are welcome to apply.
- Good verbal and written communication in English.
- Strong customer service and interpersonal skills.
- Basic computer knowledge; experience with hotel PMS is an advantage.
- Willingness to work rotational shifts, weekends, and holidays.
Preferred Skills
- Guest handling and problem-solving
- Positive attitude and professional grooming
- Teamwork and communication
- Time management
- Multitasking
Pay: ₹20,000.00 - ₹23,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
