Position: Customer Service Executive – E-Commerce (Voice)
Location: Marathahalli, Bengaluru
Shift: General Shift
Working Days: 6 days a week
Week Off: 1 rotational week off
Qualification: Graduation
Languages: English + Hindi
Experience: Minimum 1 year in Customer Service
Key Responsibilities
- Handle customer queries through voice calls professionally.
- Assist customers with orders, deliveries, returns, refunds, and product-related concerns.
- Resolve customer issues promptly and provide appropriate solutions.
- Maintain accurate customer and interaction records.
- Coordinate with internal teams to resolve customer concerns.
- Ensure high customer satisfaction and follow company service standards.
Candidate Requirements
- Minimum 1 year of experience in customer service, preferably in e-commerce.
- Graduate from a recognized institution.
- Excellent verbal communication skills in English and Hindi.
- Good listening, problem-solving, and interpersonal skills.
- Comfortable working in a 6-day rotational schedule.
- Candidates should be willing to work from the Marathahalli location.
Pay: ₹20,000.00 - ₹27,000.00 per month
Benefits:
Work Location: In person
