Key Responsibilities
- Manage end-to-end customer data onboarding and integration across enterprise systems.
- Ensure customer data is captured, validated, and maintained accurately in line with defined data policies.
- Handle high-volume and time-sensitive data processing with a strong focus on quality and turnaround time.
- Monitor data accuracy, completeness, and integrity throughout the customer data lifecycle.
- Perform root cause analysis for data issues and implement preventive measures.
- Monitor systems for performance issues and coordinate with support teams for resolution.
- Adhere to SOPs and drive continuous process improvement.
- Leverage automation and AI-enabled tools to optimize data management processes.
- Communicate clearly with internal and external stakeholders.
Required Skills & Qualifications
- Experience in customer data management or enterprise data operations.
- Strong analytical and problem-solving skills.
- Hands-on experience with data management platforms or SaaS environments.
- Understanding of data governance, security, and privacy practices.
- Familiarity with SOP-driven and ticket-based support environments.
- Proficiency in Excel or reporting tools.
- Strong written and verbal communication skills.
- Ownership mindset, attention to detail, and adaptability.
Job Function
BUSINESS PROCESS SERVICES
Desired Candidate Profile
Qualifications : BACHELOR OF COMMERCE
