Job Title: Head Barista
Department: Food & Beverage – Coffee Shop
Reports To: Restaurant Manager / F&B Manager
Location: Coffee Shop / Café
Job Summary
The Head Barista is responsible for overseeing all coffee operations, ensuring exceptional beverage quality, maintaining high customer service standards, managing the barista team, and ensuring compliance with hygiene and food safety regulations. The role involves training staff, controlling inventory, maintaining coffee equipment, and creating a welcoming café experience that enhances guest satisfaction and profitability.
Key ResponsibilitiesCoffee & Beverage Operations
- Prepare and serve premium coffee, espresso-based beverages, teas, and specialty drinks according to standard recipes.
- Ensure consistency in beverage quality, presentation, and taste.
- Develop and introduce seasonal beverages and signature coffee creations.
- Monitor daily coffee production and minimize wastage.
Team Leadership
- Supervise, motivate, and guide baristas during shifts.
- Prepare staff schedules and allocate daily responsibilities.
- Conduct on-the-job training for new and existing baristas.
- Evaluate team performance and provide constructive feedback.
Guest Service
- Deliver exceptional guest service with a friendly and professional attitude.
- Resolve guest complaints promptly and professionally.
- Build customer relationships and encourage repeat business.
- Maintain a clean, organized, and inviting coffee bar.
Inventory & Cost Control
- Monitor coffee beans, milk, syrups, disposables, and other supplies.
- Maintain stock levels and coordinate ordering with the purchasing department.
- Minimize product wastage through proper storage and inventory control.
- Conduct regular stock counts and maintain inventory records.
Equipment Maintenance
- Ensure espresso machines, grinders, and other coffee equipment are cleaned and maintained daily.
- Coordinate preventive maintenance and repairs when required.
- Ensure equipment is operating efficiently at all times.
Hygiene & Safety
- Ensure compliance with food safety, hygiene, and sanitation standards.
- Maintain cleanliness of the coffee preparation area and equipment.
- Follow HACCP and local health regulations.
- Ensure safe handling and storage of food and beverages.
Administration
- Prepare daily sales and shift reports.
- Monitor beverage sales and identify opportunities to improve revenue.
- Assist in budgeting and cost-control initiatives.
- Ensure compliance with company SOPs and operational standards.
Qualifications
- Diploma or certification in Barista Skills, Hospitality, or Food & Beverage Management is preferred.
- Specialty coffee certification is an advantage.
Experience
- Minimum 3–5 years of experience as a Barista.
- At least 1–2 years of supervisory or Head Barista experience in a café, coffee chain, hotel, or premium restaurant.
- Experience in specialty coffee preparation and latte art is preferred.
Skills & Competencies
- Expert knowledge of coffee beans, brewing methods, and espresso extraction.
- Advanced milk steaming and latte art skills.
- Strong leadership and team management abilities.
- Excellent customer service and communication skills.
- Inventory and cost-control knowledge.
- Ability to work under pressure in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Basic computer and POS system knowledge.
Working Conditions
- Flexible to work shifts, weekends, public holidays, and extended hours as required.
- Ability to stand for long periods and lift supplies up to 15 kg.
Key Performance Indicators (KPIs)
- Beverage quality consistency.
- Guest satisfaction scores and customer feedback.
- Coffee and beverage sales growth.
- Food and beverage cost control.
- Inventory accuracy and wastage reduction.
- Staff training completion and performance.
- Equipment maintenance compliance.
- Hygiene and food safety audit scores.
- Speed of service and order accuracy.
- Team productivity and attendance.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
