JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position OverviewThe Front Office Executive serves as the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming environment. This role combines reception duties with administrative support to facilitate smooth daily operations at the corporate office.
Key ResponsibilitiesReception and Visitor Management
Greet and welcome all visitors, clients, and guests with professionalism and courtesy. Verify visitor credentials, issue visitor badges, and maintain the visitor log in accordance with security protocols. Notify employees of visitor arrivals and escort guests to meeting rooms when required. Manage conference room bookings and ensure meeting spaces are prepared with necessary equipment and refreshments.
Communication Management
Handle incoming calls professionally, routing them to appropriate departments or taking detailed messages. Manage the general email inbox and respond to or forward inquiries appropriately. Coordinate with various departments to ensure effective communication flow throughout the organization.
Administrative Support
Maintain and update employee attendance records and visitor registers. Handle incoming and outgoing courier services, mail distribution, and package tracking. Manage office supplies inventory and coordinate with vendors for replenishment. Prepare and distribute internal communications, memos, and announcements. Assist in organizing company events, meetings, and employee engagement activities.
Office Coordination
Coordinate with housekeeping and maintenance teams to ensure the reception area and common spaces are clean and well-maintained. Manage vendor relationships for pantry supplies, stationery, and office equipment. Support HR team with onboarding documentation and employee ID card issuance. Maintain filing systems for administrative documents and correspondence.
Technology and Systems
Operate switchboard, EPABX systems, and visitor management software. Maintain digital records using MS Office applications and company management systems. Coordinate IT support requests for front office equipment and systems.
Required QualificationsEducation: Bachelor's degree - Preferred Hospitality
Experience: 2-4 years of experience in front office, reception, or administrative roles, preferably in a corporate environment
Technical Skills: Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook), visitor management systems, and basic office equipment operation
Language Skills: Excellent verbal and written communication skills in English; additional language proficiency is an advantage
Key Competencies
Professional Presence: Maintains a polished, professional appearance and demeanor that reflects the company's corporate image
Communication Skills: Clear, articulate communicator with strong interpersonal abilities and active listening skills
Multitasking Ability: Capable of managing multiple responsibilities simultaneously while maintaining attention to detail
Customer Service Orientation: Demonstrates patience, empathy, and problem-solving skills when dealing with diverse stakeholders
Discretion and Confidentiality: Handles sensitive information with appropriate confidentiality and professional judgment
Organizational Skills: Strong time management, prioritization abilities, and systematic approach to tasks
Adaptability: Flexible and able to handle unexpected situations calmly and efficiently
Team Collaboration: Works effectively with colleagues across departments to support organizational objectives
Working ConditionsStandard office environment with extended sitting periods. May require occasional overtime during events or peak business periods. Professional business attire typically required.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
