NOC Engineer (Tier 2)
Locations & Number of Openings
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Delhi
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Jaipur
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Pune
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Chandigarh
Experience: 4 years
Certification: ITIL v3 (required)
Job Description
We are seeking a NOC Engineer (Tier 2) to join our growing operations team. You will handle escalated network/infrastructure issues, ensure high availability, and collaborate with Tier 1 for seamless service delivery.
Key Responsibilities
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Monitor and maintain network devices, servers, and services for performance and reliability.
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Troubleshoot and resolve escalated incidents (L2-level), collaborating with Tier 1 and Tier 3 as needed.
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Perform root cause analysis and recommend corrective actions.
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Follow ITIL processes for Incident, Problem, and Change Management.
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Provide guidance and mentoring to Tier 1 engineers on operational best practices.
Preferred Skills & Tools Experience
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Network & Infrastructure Monitoring: vTeMIP+FAS, UCA+UOC, NNMi+NA, BPM+RUM+DIAG
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IT Operations & Automation: SMAX+AM, OBM+OPTIC+BVD, CIT+UCMDB, SA+OO
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Virtualization & Systems: VMWare, Windows/Linux server systems
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Data Center Infrastructure: DCIM systems (monitoring chiller plants, AHU, HVAC & PAC)
Qualifications
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4+ years of experience in a Network Operations Center or similar environment.
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ITIL v3 certification (required).
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Strong understanding of network protocols, routers, switches, and monitoring tools.
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Hands-on experience with ticketing systems, incident escalation, and performance tuning.
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Excellent communication and analytical skills.
Additional Details
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Collaborative work environment with opportunities for skill development.
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May involve 24/7 shift or on-call rotations.
How to Apply
Send your CV to mailto:
[email protected] with the subject line “NOC Engineer (Tier 2) – [Preferred Location].
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