We are seeking a Microsoft IAM Operations Engineer to support and operate Align’s enterprise identity and collaboration platforms. This role is purely operational, focused on day-to-day stability, incident response, access operations, and service reliability across Microsoft Entra ID, IAM foundational services, and Microsoft 365 workloads.
You will be part of a global operations model supporting identity, access, and collaboration services during business-critical hours.
In this Role, You Will…
IAM & Microsoft Entra Operations
- Provide operational support for Microsoft Entra ID (Azure AD) and IAM services
- Handle user lifecycle operations (joiner, mover, leaver), access requests, and role assignments
- Support Conditional Access, MFA, PIM, and access policy enforcement
- Monitor and respond to identity-related incidents, alerts, and service degradations
- Perform routine IAM health checks, access reviews support, and audit evidence collection
Foundational Services & Identity Dependencies
- Support Active Directory (on-prem and hybrid) operations
- Troubleshoot authentication issues involving DNS, certificates, Kerberos, tokens, and trust chains
- Support PKI operations, including certificate issuance, renewal, and incident handling
- Assist with routine identity platform maintenance and change execution
PowerShell & Operational Automation
- Use PowerShell scripts for bulk operations, access updates, and operational tasks
- Execute and support existing automation runbooks
- Assist in identifying repetitive tasks suitable for automation
M365 & UCC Operational Support (Added Advantage)
- Provide operational support for Microsoft 365 services, including:
o Exchange Online (mailbox access, permissions, mail flow issues)
o SharePoint Online & OneDrive (access, sharing issues)
o Microsoft Teams (user access, policies, basic troubleshooting)
- Support Purview-related operational tasks, such as retention policy validation and access checks
- Work with UCC and Collaboration teams during incidents and escalations
6–7 years of experience in IAM / Entra / Microsoft identity operations- Operational experience with Active Directory and hybrid identity
- PowerShell scripting skills for automation and tooling
- Solid knowledge of PKI, certificate services, and certificate lifecycle management
- Operational experience with Privileged Identity Management (PIM)
- Strong hands-on experience with SSO, SCIM provisioning, and modern authentication protocols (OAuth, OIDC, SAML)
- Enterprise DHCP, GPO & DNS administration experience
- Experience supporting Microsoft 365 services is a strong advantage
- Comfort working in shift-based operational models
- Strong analytical, problem-solving, and documentation skills
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!
Want to discover more about exocad and Cubicure? Click on their names for additional information.
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Equal Opportunity Statement:
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
