Job Title: Logistics Account Coordinator – Enterprise Accounts
Job Summary:
The Logistics Account Coordinator – Enterprise Accounts is responsible for managing transportation operations for assigned enterprise-level customers. This role serves as the primary point of contact for shipment execution, issue resolution, customer communication, and carrier coordination while ensuring exceptional service levels and operational efficiency.
Key Responsibilities:
- Manage daily transportation activities for assigned enterprise accounts.
- Monitor and track shipments from pickup through delivery, ensuring on-time performance.
- Communicate proactively with customers, carriers, and internal teams regarding shipment status and exceptions.
- Resolve service issues, delays, appointment challenges, and other transportation-related concerns in a timely manner.
- Coordinate with carrier sales, operations, and customer teams to ensure successful load execution.
- Maintain accurate shipment information and updates within the Transportation Management System (TMS).
- Identify and escalate service failures, operational risks, and customer concerns as needed.
- Ensure compliance with customer requirements, SOPs, and company policies.
- Support account growth by providing excellent customer service and maintaining strong customer relationships.
- Assist with reporting, shipment audits, and performance tracking for assigned accounts.
- Collaborate with after-hours and cross-functional teams to ensure seamless account coverage.
Required Qualifications:
- 2-4 years of previous experience in U.S. logistics, transportation, freight brokerage is mandatory.
- Strong communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with Transportation Management Systems (TMS) and Microsoft Office applications.
- Strong problem-solving and critical-thinking abilities.
- Knowledge of U.S. geography, transportation terminology, and freight operations is required.
- Ability to work independently and as part of a team.
Preferred Skills:
- Experience supporting enterprise or high-volume customer accounts.
- Strong attention to detail and organizational skills.
- Ability to analyze shipment data and identify operational improvements.
- Experience handling escalations and customer-facing communications.
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
