Job Title: Employee Benefits – Group Lead
Location : Pune
Experience Required: 8-12 years
Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only
Key Responsibilities:
- Spearhead the Employee Benefits Line of business
- Review claims processed by the team for correctness and completeness
- Serve as SPOC for stakeholders addressing inquiries and providing updates
- Guide the team of processors and oversee their performance
- Analyze claims to identify trends, detect potential frauds and areas of Improvements
- Diligently attend to escalation
- Publishing reports to leadership on performance metrices
- Maintain Proper documentation of processes and cross skilling of resources
- Ensure SLA’s & KPI’s are consistently met
- To have Finance & Accounting background (AP/AR)
Main Skills:
- "HR Operations expertise,
- Communication, Comprehending and articulation skills
- Managing customer stakeholders directly
- Experience in designing the processes with tech supports"
Work Experience:
8-12 years of experience managing Client management in the FnA background/HRO background, claim reimbursements, especially travel claims.
Technical Experience
- Experience in MS Outlook, MS Excel, SAP
