Duties & Responsibilities:
- Developing and implementing strong and long-lasting CRM strategies to improve a company's customer loyalty and retention
- Conducting quality assurance surveys to determine customer satisfaction and using this data to improve areas of complaint
- Deciding on a CRM system's structure and ensuring it harmoniously operates across every relevant department in an organisation
- Communicating with customers directly through the CRM system and quickly solving customer problems
- Monitoring customer behaviour and implementing strategies to ensure maximum profitability
- Building and maintaining customer relationships to drive ROI, customer retention and high customer satisfaction
- Identifying potential new customers and target markets and communicating this information to the relevant departments to maximise profitability
- Using marketing techniques (like email marketing and campaign management) to update customers on the newest products to increase sales
- Communicating up-selling and cross-selling opportunities with the sales department
- Constantly testing and adopting new strategies for the most effective CRM system
- Analysing competitors and updating strategies when required
- Working with different departments, including sales, account managers and IT
- Meeting KPIs, including sales and customer growth targets
- Conducting business reviews using the CRM system's data
- Creating innovative solutions to solve critical business problems and ensuring the company meets its customers' needs
Pay: ₹23,500.00 - ₹36,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: Hybrid remote in Eramalloor, Kerala
