We're hiring an Operations Associate for our 1Network B2B team in Delhi. As part of our expert onboarding team, you’ll be responsible for onboarding professionals with more than 10 years of work experience in 1Lattice’s network of experts. You will be making sure the professional experts are onboarded as per the client’s requirements in timely and smooth manner. This is 80% work from home and locations available are Gurugram & Mumbai.
Understanding the scope of the project and shortlisting the experts as per the requirements on Linkedin
To reach out to the professional experts via email, Linkedin messages and/or Call
Make outbound calls to prospective and existing Experts
To screen the expert as per the screener questions and criteria shared by the client
Take the complete ownership of the Expert’s relationship with 1Lattice starting from onboarding to invoicing
Schedule appointments or callbacks as required by client
To Provide accurate information about the conversation to be done with the client
Conduct follow-up calls to ensure Expert satisfaction
Handle Expert complaints and provide appropriate solutions
Escalate unresolved issues to the relevant department
Stay updated on service offerings, pricing and promotions of 1Lattice
Provide detailed information and address Expert queries confidently
Prepare and submit daily/weekly/monthly call reports
Track performance metrics and report to supervisors.
Adjust communication strategies based on Expert responses.
Adapt to changes in scripts or call strategies as needed
Should be open to work on international projects which may lead to work in non-Indian Standard Time.
